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London theatre prepares access provisions for 2012

First Published 9 September 2011, Last Updated 29 April 2020

As London prepares for the Olympic and Paralympic Games in 2012, the Society of London Theatre is striving to ensure that Theatreland’s access provision is as comprehensive as possible.

SOLT has announced that in addition to its ongoing access work, which includes regularly publishing a free Access London Theatre Brochure, it will be employing an Access Officer to work closely with producers and theatre owners in making theatre as accessible as possible.

Mark Rubinstein, President of SOLT, commented: “London theatre is embracing the opportunity to welcome the world in 2012 and is committed to offering the best possible customer service to visitors from the moment they come in to our iconic and beautiful theatre buildings.”

In addition to the brochure, which lists audio-described, captioned and sign language interpreted performances alongside detailed information about the access provision at individual venues, SOLT also currently sends out a monthly access e-bulletin, runs a diary to avoid clashing access performances and lists access performances on the Official London Theatre website.

It is soon to join forces with new website Inclusive London, which provides access information for a wide variety of services across the capital.


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We now sell our famous TKTS Booth discounts online here at Official London Theatre.

We are now cancelling all performances up until and including 31 May 2020 to help us process existing bookings whilst we wait for further clarity from the government in terms of when we will be able to reopen.

We are so sorry that in these testing and difficult times you are not able to enjoy the show you have booked for and hope the following helps clarify next steps in respect of your tickets .

There is nothing that you need to do if your performance has been cancelled, but we do ask for your patience.

If you have booked directly with the theatre or show website for an affected performance, please be assured that they will contact you directly to arrange an exchange for a later date, a credit note/voucher or a refund. If you have booked via a ticket agent they will also be in contact with you directly.

We are processing in strict date order of performance, so you are likely to be contacted after the date you were due to go to the theatre. However, we want to reassure you that you will be contacted, and your order will be processed, but please do bear with us.

We’d like to thank everyone who has been patient and kind in dealing with their ticket providers so far and we are sorry that we cannot process your order as quickly as we would like.

Please do not contact your credit card company as that will slow the process down and put an additional burden on our box office and ticket agent teams.

In order for us to serve our audiences the best we can, please do not get in touch with your point of sale if you have booked for performances after 31 May. Please be reassured that if we have to cancel future performances you will be directly contacted by your theatre or ticket provider. Our producers continue to plan for all eventualities dependent on the individual needs of their shows and we will provide further updates on specific shows as and when they become available.

We look forward to welcoming you back into our theatres as soon as we are allowed to resume performances. In the meantime stay safe and healthy.