celebrate the world-class status of London theatre, and are Britain’s
most prestigious stage honours.
It is with deep regret that we have to announce the cancellation of the Olivier Awards 2020 with Mastercard at the Royal Albert Hall on 5 April.
All tickets will be refunded, and the Royal Albert Hall will be in touch with all ticket holders. We appreciate your patience while we reach out to everyone.
ITV broadcast a special Olivier Awards with Mastercard programme on Sunday 5 April in place of the 2020 Royal Albert Hall awards show.
Hosted by Jason Manford, the hour-long ‘Olivier Awards – Greatest Moments’ programme looked back at Olivier Awards ceremonies over the past ten years, with archive footage of performances and speeches, and a celebration of some of the many Olivier Award-winning productions.
You can watch this celebration of British theatre on ITV Hub through the link below.
Winners of the Olivier Awards 2020 with Mastercard will be revealed in a special ceremony and event – also broadcast on ITV and Magic Radio – which, depending on government medical advice, is likely to be held in the Autumn, with plans to be confirmed as soon as is feasible.
If you click through to seat selection (where you'll see either best available or a seating plan), you will be seeing the most up-to-date prices. If this differs from what we've written on the calendar, please bear with us, as those prices will update soon.
We now sell our famous TKTS Booth discounts online here at Official London Theatre.
Monday 6 April: The following statement has been issued by the Society of London Theatre (SOLT) on behalf of the major commercial West End theatre operators and the Society of Ticket Agents and Retailers (STAR), to provide clear information for customers with regards to their theatre bookings and help ease the unprecedented strain on box offices and ticket agents in light of the Covid 19 pandemic.
We are now cancelling all performances up until and including 31 May 2020 to help us process existing bookings whilst we wait for further clarity from the government in terms of when we will be able to reopen. We are so sorry that in these testing and difficult times you are not able to enjoy the show you have booked for and hope the following helps clarify next steps in respect of your tickets.
There is nothing that you need to do if your performance has been cancelled, but we do ask for your patience.
If you have booked directly with the theatre or show website for an affected performance, please be assured that they will contact you directly to arrange an exchange for a later date, a credit note/voucher or a refund. If you have booked via a ticket agent they will also be in contact with you directly.
Theatre box office and ticket agents teams are continuing to work through the very high number of ticket orders affected by the cancellations. An average of 300,000 people a week attend West End theatres, so this a huge task. The situation is exacerbated by the fact that all our teams are now working remotely in response to government restrictions, many with reduced numbers of staff due to the virus, and this will be adding to the time it will take us to process your order.
We are processing in strict date order of performance, so you are likely to be contacted after the date you were due to go to the theatre. However, we want to reassure you that you will be contacted, and your order will be processed, but please do bear with us.
We’d like to thank everyone who has been patient and kind in dealing with their ticket providers so far and we are sorry that we cannot process your order as quickly as we would like.
Please do not contact your credit card company as that will slow the process down and put an additional burden on our box office and ticket agent teams.
In order for us to serve our audiences the best we can, please do not get in touch with your point of sale if you have booked for performances after 31 May. Please be reassured that if we have to cancel future performances you will be directly contacted by your theatre or ticket provider. Our producers continue to plan for all eventualities dependent on the individual needs of their shows and we will provide further updates on specific shows as and when they become available.
We look forward to welcoming you back into our theatres as soon as we are allowed to resume performances. In the meantime stay safe and healthy.