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Terms of Sale and Promotions

Tickets purchased online via OfficialLondonTheatre.com

The ticketing service for OLT, TKTS and the New Year Sale and Kids Week promotions provided by the Official London Theatre website is powered by the SEE Group Limited (“SEE”) on behalf of Society of London Theatre. Any financial transactions will occur on a designated server of SEE.

All tickets sold online are subject to See Tickets’ terms of sale. As we trade online we are required to provide you with an electronic link to the Online Dispute Resolution (ODR) platform. If any dispute arises between you and us, you can submit a complaint via the ODR platform, which can be found at www.ec.europa.eu/consumers/odr/, and which is designed to assist consumers in resolving disputes online without having to go to court.

If you have any queries relating to your ticket purchase, please contact SEE Customer Services using the details set out below and quoting the order number you were given at the time of purchasing your tickets (if applicable).

Address: Norfolk House, 47 Upper Parliament Street, Nottingham NG1 2AB
Email: oltenquiries@seetickets.com

Please do not contact Society of London Theatre directly with ticketing or customer service queries.

TKTS in person terms and conditions

  1. “Venue” refers to any theatre or other venue at which a performance takes place for which you purchase tickets from TKTS.
  2. The venue management may reserve the right to refuse admission in certain circumstances, to remove patrons from the venue for particular reasons, and to request that latecomers await admission to the auditorium until a convenient break. Late admission cannot always be guaranteed.
  3. Please note that the venue management may need to carry out security checks prior to your entry to the venue.
  4. The venue management may reserve the right to provide alternative seats at an equivalent value to those set out on your ticket.
  5. Tickets cannot be exchanged or money refunded unless the performance for which the ticket is purchased is cancelled, rescheduled, or there is a change to the performance which the venue’s management considers to be material. The use of understudies in a performance shall not be considered to be a material change, nor shall a change of cast. TKTS will not be liable for costs arising from personal arrangements, including but not limited to travel, accommodation, hospitality, or any other indirect or consequential losses. Refunds are, therefore, limited to the price paid for the ticket to TKTS plus the TKTS booking fee. Refunds are not available to patrons who are refused admission or removed from the venue in accordance with the venue’s rules, or to latecomers who miss part of the performance for this reason.
  6. Tickets are sold subject to the venue management’s right to make alterations to the advertised programme where reasonably necessary.
  7. The re-sale of your ticket for profit or commercial gain will make the ticket void.
  8. TKTS is not responsible if your ticket is lost or stolen or destroyed and it is at the venue management’s discretion as to whether a duplicate is issued.
  9. Proof of concessions may be required at the venue.
  10. TKTS will not be liable for any loss, theft or damage of your personal belongings whilst at a venue.
  11. It is your responsibility to check the name of the show, name of the venue, date and time on your tickets and inform us immediately of any mistakes as if you have made a mistake it cannot always be rectified after purchase. If you have purchased a restricted view seat, please check the restrictions carefully.
  12. Additional terms and conditions may apply in respect of performances at certain venues. Please see your tickets and the venue’s terms and conditions.
  13. The advertised running time may change so please check this with the venue on the day of the performance.

You are required to comply with the venue’s rules whilst at the venue to attend the performance, including but not limited to rules relating to the use of mobile phones, recording equipment, consumption of alcohol, smoking, security or any illegal substances.

”tkts” is a registered trade mark owned by and used under licence from Theatre Development Fund Inc. There is no other relationship or affiliation between Society of London Theatre and Theatre Development Fund Inc, a New York not for profit corporation.

Computerised ticketing services at the TKTS booth are provided by SEE Tickets.

TKTS VAT Registration No. 242 2802 92

TKTS is run by Society of London Theatre, a company limited by guarantee registered in England and Wales (company no. 527227), whose registered office is at:
32 Rose Street
London
WC2E 9ET


 Promotions Terms and Conditions


New Year Sale Promotion

The New Year Sale promotion is operated by Society of London Theatre. Check the Official London Theatre website for further information on the promotion start date for this year and on the booking opening dates and times, together with the priority period for Mastercard holders .
• The promotion does not apply to tickets already booked and cannot be used in conjunction with any other promotion, rate, or offer.
• Bookings cannot be made in person at the theatre; tickets must be purchased via the Official London Theatre website or by telephoning the Customer Service number.
• Offer is subject to availability for certain performances, especially at weekends.
• Tickets are available at £10, £20, £30 and £40 price points. Shows may not be offering tickets at all price points for all performances and there is no guarantee that specific seats, performance dates or prices will be available.
• Shows on offer may change throughout the promotion.
• There is a limit of 10 tickets per transaction.
• No booking or transaction fees will apply.
• As we trade online we are required to provide you with an electronic link to the Online Dispute Resolution (ODR) platform. You can submit a complaint via the ODR platform, which can be found at www.ec.europa.eu/consumers/odr/, and which is designed to assist consumers in resolving disputes online without having to go to court.

Kids Week Promotion

The Kids Week Promotion is operated by Society of London Theatre. Check the Official London Theatre website for further information on the promotion start date for this year and on the booking opening dates and times.
• Offer does not apply to tickets already booked and cannot be used in conjunction with any other promotion, rate, or offer.
• Bookings cannot be made in person at the theatre; tickets must be purchased via the Official London Theatre website or by telephoning the Customer Service number.
• Offer is subject to availability for certain performances, especially at weekends.
• Shows may not be offering tickets at all price points for all performances and there is no guarantee that specific seats, performance dates or prices will be available.
• Shows and activities on offer may change throughout the promotion.
• There is a limit of 10 tickets per transaction.
• For every full price adult (aged 18+) ticket purchased, a child aged 16 and under will be issued with a free ticket. Adults may purchase up to 2 additional child tickets for half price per transaction.
• Activity places must be purchased as part of a show and activity package.
• Separate terms and conditions issued by participating restaurants will apply to the Kids Eat Free promotion. The Kids Eat Free promotion is not operated by Society of London Theatre.
• As we trade online we are required to provide you with an electronic link to the Online Dispute Resolution (ODR) platform. You can submit a complaint via the ODR platform, which can be found at www.ec.europa.eu/consumers/odr/, and which is designed to assist consumers in resolving disputes online without having to go to court.

Due to the current pandemic various venues and productions are making announcements for their individual shows. Please bear with us as we try to keep this page as up to date as possible. If you find a mistake, please let us know by emailing enquiries@soltukt.co.uk. If you click through to seat selection (where you'll see either best available or a seating plan), you will be seeing the most up-to-date prices. If this differs from what we've written on the calendar, please bear with us, as those prices will update soon.

We now sell our famous TKTS Booth discounts online here at Official London Theatre.

We are now cancelling all performances up until and including 31 May 2020 to help us process existing bookings whilst we wait for further clarity from the government in terms of when we will be able to reopen.

We are so sorry that in these testing and difficult times you are not able to enjoy the show you have booked for and hope the following helps clarify next steps in respect of your tickets .

There is nothing that you need to do if your performance has been cancelled, but we do ask for your patience.

If you have booked directly with the theatre or show website for an affected performance, please be assured that they will contact you directly to arrange an exchange for a later date, a credit note/voucher or a refund. If you have booked via a ticket agent they will also be in contact with you directly.

We are processing in strict date order of performance, so you are likely to be contacted after the date you were due to go to the theatre. However, we want to reassure you that you will be contacted, and your order will be processed, but please do bear with us.

We’d like to thank everyone who has been patient and kind in dealing with their ticket providers so far and we are sorry that we cannot process your order as quickly as we would like.

Please do not contact your credit card company as that will slow the process down and put an additional burden on our box office and ticket agent teams.

In order for us to serve our audiences the best we can, please do not get in touch with your point of sale if you have booked for performances after 31 May. Please be reassured that if we have to cancel future performances you will be directly contacted by your theatre or ticket provider. Our producers continue to plan for all eventualities dependent on the individual needs of their shows and we will provide further updates on specific shows as and when they become available.

We look forward to welcoming you back into our theatres as soon as we are allowed to resume performances. In the meantime stay safe and healthy.

For more than 40 years, TKTS was our on-the-day theatre ticket box office in Leicester Square. Currently closed due to the current situation, we are now selling our great last minute seats and prices online. Click here to learn more.

While theatres are currently closed, various venues and productions are making announcements for their individual shows, including cancellations and rescheduled performances. Please check with the individual shows for details.