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Terms of Sale and Promotions

Tickets purchased online via OfficialLondonTheatre.com

The ticketing service provided by the Official London Theatre website is powered by the SEE Group Limited trading via the Way Ahead Group Limited (“SEE”) on behalf of Society of London Theatre. Any financial transactions will occur on a designated server of SEE.

All tickets sold online are subject to See Tickets’ terms of sale.

If you have any queries relating to your ticket purchase, please contact SEE Customer Services using the details set out below and quoting the order number you were given at the time of purchasing your tickets (if applicable).

Address: Norfolk House, 47 Upper Parliament Street, Nottingham NG1 2AB

Emailoltenquiries@seetickets.com

Please do not contact Society of London Theatre directly with ticketing or customer service queries.


Tickets purchased in Person at the TKTS Booth Leicester Square

“Venue” refers to any theatre or other venue at which a performance takes place for which you purchase tickets from TKTS.

  1. The venue management may reserves the right to refuse admission in certain circumstances, to remove patrons from the venue for particular reasons, and to request that latecomers await admission to the auditorium until a convenient break. Late admission cannot always be guaranteed.
  2. Tickets cannot be exchanged or money refunded unless the performance for which the ticket is purchased is cancelled, rescheduled, or there is a change to the performance which the venue’s management considers to be material. The use of understudies in a performance shall not be considered to be a material change. TKTS will not be liable for costs arising from personal arrangements, including but not limited to travel, accommodation, hospitality, or any other indirect or consequential losses. Refunds are, therefore, limited to the price paid for the ticket to TKTS plus the TKTS booking fee. Refunds are not available to patrons who are refused admission or removed from the venue in accordance with the venue’s rules, or to latecomers who miss part of the performance for this reason.
  3. Tickets are sold subject to the venue management’s right to make alterations to the advertised programme where reasonably necessary.
  4. The re-sale of this ticket for profit or commercial gain will make the ticket void.
  5. If your ticket is lost or stolen it is at the venue management’s discretion as to whether a duplicate is issued.
  6. TKTS will not be liable for any loss, theft or damage of your personal belongings whilst at a venue.
  7. It is your responsibility to check the name of the show, name of the venue, date and time on your tickets and inform us immediately of any mistakes as if you have made a mistake it cannot always be rectified after purchase.
  8. The advertised running time may change so please check this with the venue on the day of the performance.
  9. You are required to comply with the venue’s rules whilst at the venue to attend the performance, including but not limited to rules relating to the use of mobile phones, recording equipment, consumption of alcohol, smoking, security or any illegal substances.

”tkts” is a registered trade mark owned by and used under licence from Theatre Development Fund Inc. There is no other relationship or affiliation between Society of London Theatre and Theatre Development Fund Inc, a New York not for profit corporation.

Computerised ticketing services at TKTS are provided by ENTA Ticketing Solutions Limited

TKTS VAT Registration No. 242 2802 92

TKTS is run by Society of London Theatre, a company limited by guarantee registered in England and Wales (company no. 527227), whose registered office is at:

32 Rose Street
London
WC2E 9ET


 Promotions Terms and Conditions

New Year Sale Promotion

The New Year Sale promotion is operated by Society of London Theatre. Check the Official London Theatre website for further information on the promotion start date for this year and on the booking opening dates and times, together with the priority period for Mastercard holders .
• The promotion does not apply to tickets already booked and cannot be used in conjunction with any other promotion, rate, or offer.
• Bookings cannot be made in person at the theatre; tickets must be purchased via the Official London Theatre website or by telephoning the Customer Service number.
• Offer is subject to availability for certain performances, especially at weekends.
• Tickets are available at £10, £20, £30 and £40 price points. Shows may not be offering tickets at all price points for all performances and there is no guarantee that specific seats, performance dates or prices will be available.
• Shows on offer may change throughout the promotion.
• There is a limit of 8 tickets per transaction.
• No booking or transaction fees will apply.

Kids Week Promotion

The Kids Week Promotion is operated by Society of London Theatre. Check the Official London Theatre website for further information on the promotion start date for this year and on the booking opening dates and times, together with the priority period for Mastercard holders.
• Offer does not apply to tickets already booked and cannot be used in conjunction with any other promotion, rate, or offer.
• Bookings cannot be made in person at the theatre; tickets must be purchased via the Official London Theatre website or by telephoning the Customer Service number.
• Offer is subject to availability for certain performances, especially at weekends.
• Shows may not be offering tickets at all price points for all performances and there is no guarantee that specific seats, performance dates or prices will be available.
• Shows and activities on offer may change throughout the promotion.
• There is a limit of 8 tickets per transaction.
• For every full price adult ticket purchased, a child aged between 5 and 16 years of age (inclusive) will be issued with a free ticket. Adults may purchase up to 2 additional child tickets for half price per transaction.
• Activity places must be purchased as part of a show and activity package.
• Separate terms and conditions issued by participating restaurants will apply to the Kids Eat Free promotion. The Kids Eat Free promotion is not operated by Society of London Theatre.