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Cookies

COOKIES USAGE POLICY

Official London Theatre is administered by the Society of London Theatre (SOLT), a company registered in England and Wales (company number: 527227) whose registered office is at 32 Rose Street, London, WC2E 9ET (“SOLT”).

By accessing and using the website OfficialLondonTheatre.com (the “Site”) you are agreeing to the use of “cookies” and similar technologies by SOLT. Please read the information below as it explains what cookies are and how we use cookies on the Site. Please also read our Privacy Policy to see how we use your information. We may update this Cookie Usage Policy from time to time so please do revisit this page.

What are cookies?

A cookie is a small file of letters and numbers that is downloaded on to your computer or any other device used to visit a website (eg a mobile phone). Cookies are used by many websites to enable the website to work efficiently and to distinguish you from other users in order to improve your browsing experience. For example, cookies can remember your preferences so you do not have to input the same data each time you visit a website, record what you have put in your shopping basket, and count the number of people viewing a website to analyse whether the website is being used or whether the content needs to be updated.

How do we use cookies?

We may use the following types of cookie:

  • Functional Cookies These cookies are required for basic Site functionality and are therefore always enabled. These include cookies that allow you to be remembered as you explore the Site within a single session or, if you request, from session to session. They help make the checkout process possible as well as assist in security issues and conforming to regulations.
  • Performance cookies These cookies allow us to improve the Site’s functionality by tracking usage on this Site. In some cases, these cookies improve the speed with which we can process your request and allow us to remember site preferences you’ve selected. De-selecting these cookies may result in poorly-tailored recommendations and slow site performance.
  • Social Media Cookies Social media cookies offer the possibility to connect you to your social networks and share content from our Site through social media. These include cookies set by social media websites whose feeds or other content we include on our own Site (Twitter, Facebook, Instagram and You Tube). Also, if you share a link to a page on our Site, the social media service you use to share it may set a cookie on your browser. In some cases, these cookies involve the processing of your personal data. Please check the privacy policy and cookies policy of the third party website for further information about these cookies.
  • Advertising cookies (of third parties) collect information to help better tailor advertising to your interests, both within and beyond the Site. In some cases, these cookies involve the processing of your personal data. Please check the privacy policy and cookies policy of the third party website for further information about these cookies.

List of cookies we use

More information on the specific cookies we use on the Site are set out in the table below:

 

Usage Cookie Names Further Information Duration Type of Cookie
Remembering your Cookie preferences Solt_cookie_preferences This cookie remembers your choice cookie preferences for OfficalLondonTheatre.com 3 months Functional
Load Balancing & Hosting AWSALB Load balancer server mapping. Used to ensure that requests to our site go to the same web server in our pool. Session Functional
Page Cache w3tc_referrer We use W3Total Cache to cache the pages on our website to improve performance Session Functional
Analytics (Google) _ga
_gat
_gid
These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website and where visitors have come to the website from and the pages they have visited. Session Functional
HotJar _hjincludedinsample Used to gather feedback regarding your session, to help us improve the effectiveness of our website Session Performance
Google Ads These cookies allow us to help deliver and measure ads to people who have previously visited our website and/or purchased tickets to recommend shows based on that activity. These cookies also allow us to limit the number of times that you see an ad so you don’t see the same ad over and over again. Please view Google Ad’s privacy policy for more information. 540 days Advertising
Facebook These cookies allow us to help deliver and measure ads to people who have previously visited our website and/or purchased tickets to recommend shows based on that activity. These cookies also allow us to limit the number of times that you see an ad so you don’t see the same ad over and over again. Please view Facebook’s privacy policy for more information. 180 days Advertising
Twitter These cookies allow us to help deliver and measure ads to people who have previously visited our website and/or purchased tickets to recommend shows based on that activity. These cookies also allow us to limit the number of times that you see an ad so you don’t see the same ad over and over again. Please view Twitter’s privacy policy for more information. 180 days Advertising
Outbrain These cookies allow us to help deliver and measure ads to people who have previously visited our website and/or purchased tickets to recommend shows based on that activity. These cookies also allow us to limit the number of times that you see an ad so you don’t see the same ad over and over again. Please view Outbrain’s privacy policy for more information. 180 days Advertising

Additional information on third party cookies

We have no control over third party cookies, but see below for information about how to block cookies.

The ticketing service provided by the OLT website is powered by The Way Ahead Group Limited trading as SEE Tickets (“SEE”) on behalf of SOLT. Any financial transactions will occur on a designated server of SEE (the “SEE Site”). We do not control the use of cookies and similar technologies on the SEE Site so, if you access the SEE Site, please consult SEE’s Cookie Policy and Privacy Policy.

Changing your cookies preferences

To set or review your cookies preferences at any time you can do so from the foot of the page.

When do our cookies expire?

The lifespan of the cookies we set on the Site ranges from the duration of your current session on the Site to 2 years. However, in the event that you enable the Social Media or Advertising cookies these may be set for longer by third-party providers so please consult the relevant third party’s cookies policy.

Blocking cookies

You can adjust your browser settings to block most cookies. The “help” function on your browser should explain how to do this. However, please be aware that if you block all cookies you may not be able to access all of the features on the Site and may experience reduced functionality when using certain parts of the Site.

Additional information

You can find out more about cookies, including how to disable, enable or delete them, at the following websites:

Contact details

If you have any questions about our Cookie Usage Policy or complaints please contact us at:

By Post:
32 Rose Street
London
WC2E 9ET
By Email: enquiries@soltukt.co.uk

Policy last updated: 21 May 2019

If you click through to seat selection (where you'll see either best available or a seating plan), you will be seeing the most up-to-date prices. If this differs from what we've written on the calendar, please bear with us, as those prices will update soon.

We now sell our famous TKTS Booth discounts online here at Official London Theatre.

We are now cancelling all performances up until and including 31 May 2020 to help us process existing bookings whilst we wait for further clarity from the government in terms of when we will be able to reopen.

We are so sorry that in these testing and difficult times you are not able to enjoy the show you have booked for and hope the following helps clarify next steps in respect of your tickets .

There is nothing that you need to do if your performance has been cancelled, but we do ask for your patience.

If you have booked directly with the theatre or show website for an affected performance, please be assured that they will contact you directly to arrange an exchange for a later date, a credit note/voucher or a refund. If you have booked via a ticket agent they will also be in contact with you directly.

We are processing in strict date order of performance, so you are likely to be contacted after the date you were due to go to the theatre. However, we want to reassure you that you will be contacted, and your order will be processed, but please do bear with us.

We’d like to thank everyone who has been patient and kind in dealing with their ticket providers so far and we are sorry that we cannot process your order as quickly as we would like.

Please do not contact your credit card company as that will slow the process down and put an additional burden on our box office and ticket agent teams.

In order for us to serve our audiences the best we can, please do not get in touch with your point of sale if you have booked for performances after 31 May. Please be reassured that if we have to cancel future performances you will be directly contacted by your theatre or ticket provider. Our producers continue to plan for all eventualities dependent on the individual needs of their shows and we will provide further updates on specific shows as and when they become available.

We look forward to welcoming you back into our theatres as soon as we are allowed to resume performances. In the meantime stay safe and healthy.

While theatres are currently closed, various venues and productions are making announcements for their individual shows, including cancellations and rescheduled performances. Please check with the individual shows for details.