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How audiences can help the industry

First Published 19 March 2020, Last Updated 30 April 2020

We’ve been overwhelmed by the number of people asking us how they can help to support theatres, shows and theatre professionals during this difficult period. Here are a few ways you can help.


SOLT and UK Theatre have brought together theatre charities to centralise information about how and where theatre industry workers can access support. You can find a collection of these charities on the dedicated site we’ve set up here, and donate to individual charities on their pages.

A lot of venues around London and the UK are asking that ticketholders donate the cost of their ticket rather than requesting refunds. If you can, donating your ticket can support venues that are struggling in this difficult time. Another way to support specific theatres is to buy membership – sometimes called friend schemes or loyalty schemes – which often gives you access to pre-sales, discounts or perks too!

Here is a list of donation pages for theatres:

Buy Theatre Tokens

Theatre is nothing without its audiences, so if you are able to, why not treat yourself or your loved ones with Theatre Tokens  so you have something wonderful  to look forward to when we all get through this.

The brilliant thing about Tokens is they have no expiry date so you can feel confident in these uncertain times that you will be able to see a show at more than 260 theatres across the country including the West End as soon as we reopen.

SOLT and UK Theatre are not-for-profit organisations and have run Theatre Tokens for 36 years and so you can be reassured that every penny you spend with us is supporting the industry when we need it most, both now and in the future – so thank you.

Support the community

We’d like to thank everyone who’s sent messages of support to theatres, shows, and all of us working in the industry. It’s so important in times like these that we can stay kind, support each other and come together to share in the things we love.

So keep sending those messages of support and love around and remember to look after the physical and mental health of yourselves and the people around you.

Stay up to date with us on Facebook, Twitter, Instagram, where we’ll be aiming to keep you entertained and uplifted as well as informed. Check out our YouTube, too, where there are years and years of news, interviews and exclusive performances to pass the hours while continuing to support your favourite shows. Plus, we’re sharing details of all the other live streams, resources and more from across the industry on our dedicated page:

For details on current venue closure dates, please visit our venue pages here


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If you click through to seat selection (where you'll see either best available or a seating plan), you will be seeing the most up-to-date prices. If this differs from what we've written on the calendar, please bear with us, as those prices will update soon.

We now sell our famous TKTS Booth discounts online here at Official London Theatre.

We are now cancelling all performances up until and including 31 May 2020 to help us process existing bookings whilst we wait for further clarity from the government in terms of when we will be able to reopen.

We are so sorry that in these testing and difficult times you are not able to enjoy the show you have booked for and hope the following helps clarify next steps in respect of your tickets .

There is nothing that you need to do if your performance has been cancelled, but we do ask for your patience.

If you have booked directly with the theatre or show website for an affected performance, please be assured that they will contact you directly to arrange an exchange for a later date, a credit note/voucher or a refund. If you have booked via a ticket agent they will also be in contact with you directly.

We are processing in strict date order of performance, so you are likely to be contacted after the date you were due to go to the theatre. However, we want to reassure you that you will be contacted, and your order will be processed, but please do bear with us.

We’d like to thank everyone who has been patient and kind in dealing with their ticket providers so far and we are sorry that we cannot process your order as quickly as we would like.

Please do not contact your credit card company as that will slow the process down and put an additional burden on our box office and ticket agent teams.

In order for us to serve our audiences the best we can, please do not get in touch with your point of sale if you have booked for performances after 31 May. Please be reassured that if we have to cancel future performances you will be directly contacted by your theatre or ticket provider. Our producers continue to plan for all eventualities dependent on the individual needs of their shows and we will provide further updates on specific shows as and when they become available.

We look forward to welcoming you back into our theatres as soon as we are allowed to resume performances. In the meantime stay safe and healthy.