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Are you missing theatre as much as we are? Support us now with Theatre Tokens and see your favourite shows when they reopen.

How audiences can help the industry

First Published 19 March 2020, Last Updated 29 June 2020

We’ve been overwhelmed by the number of people asking us how they can help to support theatres, shows and theatre professionals during this difficult period. Here are a few ways you can help.


SOLT and UK Theatre have brought together theatre charities to centralise information about how and where theatre industry workers can access support. You can find a collection of these charities on the dedicated site we’ve set up here, and donate to individual charities on their pages.

A lot of venues around London and the UK are asking that ticketholders donate the cost of their ticket rather than requesting refunds. If you can, donating your ticket can support venues that are struggling in this difficult time. Another way to support specific theatres is to buy membership – sometimes called friend schemes or loyalty schemes – which often gives you access to pre-sales, discounts or perks too!

Here is a list of donation pages for theatres:

Buy Theatre Tokens

Theatre is nothing without its audiences, so if you are able to, why not treat yourself or your loved ones with Theatre Tokens so you have something wonderful to look forward to when we all get through this.

The brilliant thing about Tokens is they have no expiry date so you can feel confident in these uncertain times that you will be able to see a show at more than 260 theatres across the country including the West End as soon as we reopen.

SOLT and UK Theatre are not-for-profit organisations and have run Theatre Tokens for 36 years and so you can be reassured that every penny you spend with us is supporting the industry when we need it most, both now and in the future – so thank you.

If you’d like to find out more, check out our article on 5 reasons to buy Theatre Tokens.

Support the community

We’d like to thank everyone who’s sent messages of support to theatres, shows, and all of us working in the industry. It’s so important in times like these that we can stay kind, support each other and come together to share in the things we love.

So keep sending those messages of support and love around and remember to look after the physical and mental health of yourselves and the people around you.

Stay up to date with us on Facebook, Twitter, Instagram, where we’ll be aiming to keep you entertained and uplifted as well as informed. Check out our YouTube, too, where there are years and years of news, interviews and exclusive performances to pass the hours while continuing to support your favourite shows. Plus, we’re sharing details of all the other live streams, resources and more from across the industry on our dedicated page:

Buy a limited edition The Show Must Go On T-Shirt

The Theatre Support Fund + have brought together the world famous artwork of London’s West End musicals raising vital funds for Acting For Others, The Fleabag Support Fund and the NHS Covid-19 URGENT APPEAL. Grab one of these snazzy t-shirts for either yourself or your theatre-loving best friend while supporting the industry. It’s a win-win!

Share a video of what theatre means to you 

Are you missing theatre as much as we are? The Public Campaign For The Arts was created so that you, members of public, can tell the world all the reasons why theatre is so important to you and why we need the governments to support the industry now more than ever. Whether theatre keeps your mental health in check and helps you to connect with people or whether it has taught you new things about the world or a particular culture, all you need to do is record a video and submit it, and if you’d like to do more to help, there are plenty of other options too. Find out more below.

Buy merchandise

If you or your loved ones have a birthday or special occasion coming up, why not buy some theatre merchandise? There are various theatre-owned online stores including The Globe, The RSC and The National Theatre, from which you can find the perfect stagey gift or pick-me-up.


Write to your MP

Your MP is your representative in Parliament – whether or not you voted for them. That’s why it’s so important that you let them know the arts matter to you.

Write to your MP today – and if you can, make your message as personal as possible. Your own words and experiences are the most powerful tool in supporting the industry. If you’d like to use a draft letter or to find out who your local MP is, hit the button below.

Sign a petition to the UK Parliament

We’ve said this before, and we’ll say it again. Government support is vital for the recovery of our theatres. One very easy way to support the industry is by signing the petition below which states that the UK Government should offer more support to the arts (particularly Theatres and Music) amidst COVID-19. Please sign it and share the link with all your theatre-loving friends and family.

Buy a venue membership

Many theatres have venue memberships or friends and loyalty schemes available to buy on their website. By purchasing one for you or your friends, you will not only inject funds into a theatre when it needs you the most, but you’ll also get plenty of perks and special access to tickets once theatres reopen.


Subscribe, stay tuned, and look ahead! 

While it is currently unclear as to when theatres will reopen, we must look ahead to all the exciting things we have to look forward to when they do. Visit venue websites, sign up to their newsletters and follow their social channels so that you can snap up tickets as soon as they’re available and so that you can support us when we need you. We are so looking forward to welcoming you back as soon as we can. But in the meantime, sign up to Official London Theatre’s newsletter here so that we can keep you updated with all the latest news too.

For details on current venue closure dates, please visit our venue pages here


Sign up

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If you click through to seat selection (where you'll see either best available or a seating plan), you will be seeing the most up-to-date prices. If this differs from what we've written on the calendar, please bear with us, as those prices will update soon.

We now sell our famous TKTS Booth discounts online here at Official London Theatre.

We are now cancelling all performances up until and including 31 May 2020 to help us process existing bookings whilst we wait for further clarity from the government in terms of when we will be able to reopen.

We are so sorry that in these testing and difficult times you are not able to enjoy the show you have booked for and hope the following helps clarify next steps in respect of your tickets .

There is nothing that you need to do if your performance has been cancelled, but we do ask for your patience.

If you have booked directly with the theatre or show website for an affected performance, please be assured that they will contact you directly to arrange an exchange for a later date, a credit note/voucher or a refund. If you have booked via a ticket agent they will also be in contact with you directly.

We are processing in strict date order of performance, so you are likely to be contacted after the date you were due to go to the theatre. However, we want to reassure you that you will be contacted, and your order will be processed, but please do bear with us.

We’d like to thank everyone who has been patient and kind in dealing with their ticket providers so far and we are sorry that we cannot process your order as quickly as we would like.

Please do not contact your credit card company as that will slow the process down and put an additional burden on our box office and ticket agent teams.

In order for us to serve our audiences the best we can, please do not get in touch with your point of sale if you have booked for performances after 31 May. Please be reassured that if we have to cancel future performances you will be directly contacted by your theatre or ticket provider. Our producers continue to plan for all eventualities dependent on the individual needs of their shows and we will provide further updates on specific shows as and when they become available.

We look forward to welcoming you back into our theatres as soon as we are allowed to resume performances. In the meantime stay safe and healthy.

While theatres are currently closed, various venues and productions are making announcements for their individual shows, including cancellations and rescheduled performances. Please check with the individual shows for details.