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How audiences can help the industry

First Published 19 March 2020, Last Updated 3 April 2020

We’ve been overwhelmed by the number of people asking us how they can help to support theatres, shows and theatre professionals during this difficult period. Here are a few ways you can help.

Donate

SOLT and UK Theatre have brought together theatre charities to centralise information about how and where theatre industry workers can access support. You can find a collection of these charities on the dedicated site we’ve set up here, and donate to individual charities on their pages.

A lot of venues around London and the UK are asking that ticketholders donate the cost of their ticket rather than requesting refunds. If you can, donating your ticket can support venues that are struggling in this difficult time. Another way to support specific theatres is to buy membership – sometimes called friend schemes or loyalty schemes – which often gives you access to pre-sales, discounts or perks too!

Here is a list of donation pages for theatres:

Buy Theatre Tokens

Theatre is nothing without its audiences, so if you are able to, why not treat yourself or your loved ones with Theatre Tokens  so you have something wonderful  to look forward to when we all get through this.

The brilliant thing about Tokens is they have no expiry date so you can feel confident in these uncertain times that you will be able to see a show at more than 260 theatres across the country including the West End as soon as we reopen.

SOLT and UK Theatre are not-for-profit organisations and have run Theatre Tokens for 36 years and so you can be reassured that every penny you spend with us is supporting the industry when we need it most, both now and in the future – so thank you.

Support the community

We’d like to thank everyone who’s sent messages of support to theatres, shows, and all of us working in the industry. It’s so important in times like these that we can stay kind, support each other and come together to share in the things we love.

So keep sending those messages of support and love around and remember to look after the physical and mental health of yourselves and the people around you.

Stay up to date with us on Facebook, Twitter, Instagram, where we’ll be aiming to keep you entertained and uplifted as well as informed. Check out our YouTube, too, where there are years and years of news, interviews and exclusive performances to pass the hours while continuing to support your favourite shows. Plus, we’re sharing details of all the other live streams, resources and more from across the industry on our dedicated page:

For details on current venue closure dates, please visit our venue pages here

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If you click through to seat selection (where you'll see either best available or a seating plan), you will be seeing the most up-to-date prices. If this differs from what we've written on the calendar, please bear with us, as those prices will update soon.

We now sell our famous TKTS Booth discounts online here at Official London Theatre.

West End Theatres are cancelling all performances until 26 April 2020, whilst we wait for further clarity from the government. We have a list of all SOLT member venues and the current information we know here.

If your performance has been cancelled, you do not need to contact your ticket provider, you will be contacted about your tickets.

If you have booked directly with the theatre or show website, they will contact you directly to arrange an exchange for a later date, credit note or refund.

Due to the unprecedented number of orders to be processed, you may not hear from your ticket provider before your performance is due to go ahead. We are processing in strict date order of performance so please bear with us, everyone will be contacted. We ask for your patience and understanding as the current circumstances means that it is impossible to process all tickets within our usual 14 days.

If you have booked via a ticket agent, they will also be in contact with you directly.

Please do not contact your credit card company as that will slow the process down and put an additional burden on our box office and ticket agent teams.

If anything changes or if future performances are cancelled, you will be contacted directly contacted by your theatre or ticket provider.