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See it Safely

Updated 6 October 2021

We’ve developed the industry-wide See it Safely mark, so you can feel confident and safe knowing that the venue is COVID-secure and will be following the latest government and performing arts guidance whenever you see the mark. Find our latest list of approved venues here.

 

You can find out more in the FAQs below about the measures theatres have been putting in place ready for your visit, and what you will need to know before you go. If you have further questions, please take a look at the website of the venue you are visiting for more information.

How can I get to the theatre?

Be sure to set aside more than enough time for your journey to the venue; if possible, walk or cycle at least part of the way. Please check your route if travelling by public transport as this may have recently changed.

Please note: You are required to wear a face covering on the Transport for London (TFL) network including in stations and for the duration of your journey unless you are exempt.  

The TFL network is regularly cleaned using antiviral disinfectant, offers over 1, 100 free hand sanitisation stations and is well ventilated. Regular independent testing by Imperial College London has found no trace of coronavirus on surfaces or in air samples.  

Please continue to wash or sanitise hands before and after travel. You can find out more about TFL's safety measures and where to locate hand sanitising stations here.

You may find you have more space if you travel during quieter times which can be found here. Or you can download the TFL GO app for information on how busy tube stations are throughout the day, walking and cycling routes, real-time bus arrivals and plan real-time step-free journeys

How will my ticket work?

The majority of tickets will be e-ticket or print-at-home ticket. This will allow you to enter our venues more easily, minimise the amount of time you may have to queue, and reduce contact with the front of house team.

What if I am asked to provide my Covid Status?

Some theatres are requesting audience members bring proof of their Covid Status with them. If the theatre you are attending is requiring this, it will clearly be stated in the email communications with you before your visit, so please ensure you read everything you receive in full. 

Your Covid Status can be shown via a negative test result, proof of double vaccination or proof of natural immunity. To share your status, you can do any of the following:

  • Download the NHS App (this is different from the NHS Covid App) and enter your details to get an NHS Covid pass.  If you have your NHS number to hand it will make the process quicker. For information around how long digital (which refresh upon each login) and paper passes are valid for click here
  • Request a letter by ringing NHS 119.
  • Show a text or email confirmation of your test results from either a PCR or rapid lateral flow test. You can get free lateral flow tests from the government website or from many local pharmacies. 

Will I need to wear a face covering?

In line with government guidance with regards to face covering indoors, we strongly recommend that you continue to wear face coverings out of respect for fellow audience members and our companies when coming into our theatres and especially when moving around the theatre. If you are exempt from wearing a face covering it would help our front of house staff and fellow audience members if you wear an exemption lanyard, badge or show a card. If you need one, you can download a version from Transport for London here, which you'll also be able to use if you travel in by tube or bus. 

What should I bring?

Please keep your belongings to a minimum and with you at all times. This will assist with bag checks, and some venues may not be opening their cloakroom facilities. 

Will I be able to buy interval refreshments?

Please check if it is possible to pre-order your interval drinks and ice creams to minimise contact with others. Transactions will usually be cashless and paperless, and there may be one way systems in place.

Will I need to have my temperature checked?

Some venues may be taking temperature checks - please refer to the show/venue website for more details.

What are the social distancing rules?

As of 19 July, theatre’s will be able to open at full capacity so you will be sitting next to other people. 

Theatres will continue to ask you to maintain a safe social distance where possible when queuing to take your seats and moving around the theatre. You may need to pass someone to take your seat in a row – to mitigate risk we recommend wearing your face covering while moving around the theatre.   

There are certain seating areas, such as sitting in a box, that will naturally continue to be a socially distanced option. To find out about such seats we recommend contacting the box office directly for the show you wish to attend. 

What else are theatres doing?

Theatres will be offering enhanced cleaning and regularly disinfecting. Some routes may have changed in order to minimise your contact with others, so the helpful staff at the theatre will guide you.  

Please use the hand sanitiser stations when you enter and exit the theatre.  

Following the performance, Stage Door activities such as photographs with the performers or autograph signing may be restricted.  

What happens if I have Covid and can’t use my ticket?

For maximized confidence, customers who can no longer attend their event because of Covid-19 can exchange their tickets prior to the event through their original ticket seller. Please refer to your original ticket seller for their conditions for exchange. If the performance is cancelled, a full refund or exchange/voucher can be obtained.​

Thank you for playing your part and we look forward to seeing you at the theatre again soon.