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Charlie And The Chocolate Factory 900

Charlie And The Chocolate Factory

Charlie delays previews

First Published 14 May 2013, Last Updated 14 May 2013

Sam Mendes’ highly anticipated musical Charlie And The Chocolate Factory has cancelled its first two previews due to unforeseen technical problems.

The production was due to begin previews this Friday, but the show’s producers have been forced to reschedule performances on 17 and 18 May following problems in the delivery of a piece of stage engineering by a contractor.

Speaking about the delay in previewing the show, Ryan Petersen, spokesman for the production, said: “The whole production team is frustrated by this unforeseen delay in what has otherwise been a very smooth and exciting rehearsal period. We’re sorry to inconvenience people who have booked for these first previews, but are putting on an extra performance next Wednesday evening [22 May] which will become our first public preview.”

Ticket holders for the cancelled performances will be contacted by the ticket agent through which they purchased their tickets and an alternative date to see the show at the Theatre Royal Drury Lane will be arranged. As well as the additional preview on 22 May, another extra performance will be scheduled during a forthcoming holiday period.

Featuring a book by playwright David Greig and music and lyrics by Scott Wittman and Marc Shaiman, the world premiere of the musical adaptation of Roald Dahl’s famous tale is one of the most anticipated productions to open in 2013.

Starring Douglas Hodge as the eccentric confectioner Willy Wonka, the story tells the tale of Charlie Bucket and his trip to Wonka’s mysterious factory. With ingenious stagecraft, a chocolate garden, an army of squirrels and the curiously peculiar Oompa-Loompas, the musical promises to be choc-full of fantastical treats.

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We are now cancelling all performances up until and including 31 May 2020 to help us process existing bookings whilst we wait for further clarity from the government in terms of when we will be able to reopen.

We are so sorry that in these testing and difficult times you are not able to enjoy the show you have booked for and hope the following helps clarify next steps in respect of your tickets .

There is nothing that you need to do if your performance has been cancelled, but we do ask for your patience.

If you have booked directly with the theatre or show website for an affected performance, please be assured that they will contact you directly to arrange an exchange for a later date, a credit note/voucher or a refund. If you have booked via a ticket agent they will also be in contact with you directly.

We are processing in strict date order of performance, so you are likely to be contacted after the date you were due to go to the theatre. However, we want to reassure you that you will be contacted, and your order will be processed, but please do bear with us.

We’d like to thank everyone who has been patient and kind in dealing with their ticket providers so far and we are sorry that we cannot process your order as quickly as we would like.

Please do not contact your credit card company as that will slow the process down and put an additional burden on our box office and ticket agent teams.

In order for us to serve our audiences the best we can, please do not get in touch with your point of sale if you have booked for performances after 31 May. Please be reassured that if we have to cancel future performances you will be directly contacted by your theatre or ticket provider. Our producers continue to plan for all eventualities dependent on the individual needs of their shows and we will provide further updates on specific shows as and when they become available.

We look forward to welcoming you back into our theatres as soon as we are allowed to resume performances. In the meantime stay safe and healthy.

While theatres are currently closed, various venues and productions are making announcements for their individual shows, including cancellations and rescheduled performances. Please check with the individual shows for details.