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TKTS ticket booth

TKTS ticket booth

A statement on TKTS

Kitty Underwood

By Kitty Underwood First Published 7 August 2020, Last Updated 7 August 2020

It is with enormous regret that we have had to inform employees working for the TKTS operation that their roles will be made redundant as a result of the unavoidable decision to keep our famous TKTS ticket booth closed for the foreseeable future.

For almost 40 years, the TKTS booth has provided a place for theatregoers to get last minute deals and speak with truly knowledgeable staff. It is these staff, our friends and colleagues, who are sadly impacted by the devastation of the coronavirus pandemic on our sector. 

With no clear date for full reopening which makes it impossible to plan and no on the day tickets to sell, the Society of London Theatre has lost 100% of the income generated by the booth, which coupled with the end of the fully-funded Government Job Retention Scheme has forced us to make this unimaginable decision in order to protect the future of our not-for-profit organisation.

We will continue to review all the options for the potential return of TKTS in the future as theatres across London return to full audiences.

SOLT continues to campaign on behalf of the sector to save our theatres as it is only when the West End is reopen that we can fully play our part in our national economic recovery.

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If you click through to seat selection (where you'll see either best available or a seating plan), you will be seeing the most up-to-date prices. If this differs from what we've written on the calendar, please bear with us, as those prices will update soon.

We now sell our famous TKTS Booth discounts online here at Official London Theatre.

We are now cancelling all performances up until and including 31 May 2020 to help us process existing bookings whilst we wait for further clarity from the government in terms of when we will be able to reopen.

We are so sorry that in these testing and difficult times you are not able to enjoy the show you have booked for and hope the following helps clarify next steps in respect of your tickets .

There is nothing that you need to do if your performance has been cancelled, but we do ask for your patience.

If you have booked directly with the theatre or show website for an affected performance, please be assured that they will contact you directly to arrange an exchange for a later date, a credit note/voucher or a refund. If you have booked via a ticket agent they will also be in contact with you directly.

We are processing in strict date order of performance, so you are likely to be contacted after the date you were due to go to the theatre. However, we want to reassure you that you will be contacted, and your order will be processed, but please do bear with us.

We’d like to thank everyone who has been patient and kind in dealing with their ticket providers so far and we are sorry that we cannot process your order as quickly as we would like.

Please do not contact your credit card company as that will slow the process down and put an additional burden on our box office and ticket agent teams.

In order for us to serve our audiences the best we can, please do not get in touch with your point of sale if you have booked for performances after 31 May. Please be reassured that if we have to cancel future performances you will be directly contacted by your theatre or ticket provider. Our producers continue to plan for all eventualities dependent on the individual needs of their shows and we will provide further updates on specific shows as and when they become available.

We look forward to welcoming you back into our theatres as soon as we are allowed to resume performances. In the meantime stay safe and healthy.

While theatres are currently closed, various venues and productions are making announcements for their individual shows, including cancellations and rescheduled performances. Please check with the individual shows for details.