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An update for ticketholders

First Published 17 March 2020, Last Updated 20 March 2020

We are so sorry that in these testing and difficult times you are not able to enjoy the show you have booked for. We are cancelling all performances until 26 April 2020, whilst we wait for further clarity from the government.

There is nothing that you need to do if your performance has been cancelled.

If you have booked directly with the theatre or show website for an affected performance, please be assured that they will contact you directly to arrange an exchange for a later date, credit note or refund.

As you can imagine, we have an unprecedented number of ticket orders which we are processing in strict date order of performance. We ask for your patience and understanding as the current circumstances means that it is impossible to process all tickets within our usual 14 days.

If you have booked via a ticket agent, they will also be in contact with you directly.

Please do not contact your credit card company as that will slow the process down and put an additional burden on our box office and ticket agent teams.

In order for us to serve our audiences the best we can, please do not get in touch with your point of sale if you have booked for performances after 26 April but please be reassured that if we have to cancel future performances you will be directly contacted by your theatre or ticket provider. We will continue to provide updates as additional information becomes available.

We look forward to welcoming you back into our theatres as soon as we are allowed to resume performances. In the meantime stay safe and healthy.

You can find information on specific venues and shows below.

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If you click through to seat selection (where you'll see either best available or a seating plan), you will be seeing the most up-to-date prices. If this differs from what we've written on the calendar, please bear with us, as those prices will update soon.

We now sell our famous TKTS Booth discounts online here at Official London Theatre.

West End Theatres are cancelling all performances until 26 April 2020, whilst we wait for further clarity from the government. We have a list of all SOLT member venues and the current information we know here.

If your performance has been cancelled, you do not need to contact your ticket provider, you will be contacted about your tickets.

If you have booked directly with the theatre or show website, they will contact you directly to arrange an exchange for a later date, credit note or refund.

Due to the unprecedented number of orders to be processed, you may not hear from your ticket provider before your performance is due to go ahead. We are processing in strict date order of performance so please bear with us, everyone will be contacted. We ask for your patience and understanding as the current circumstances means that it is impossible to process all tickets within our usual 14 days.

If you have booked via a ticket agent, they will also be in contact with you directly.

Please do not contact your credit card company as that will slow the process down and put an additional burden on our box office and ticket agent teams.

If anything changes or if future performances are cancelled, you will be contacted directly contacted by your theatre or ticket provider.