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Following official government advice theatres are currently closed to help slow the spread of coronavirus. For more information on cancelled performances click here.
Palace Theatre

Palace Theatre

Closed until: 28 June 2020

More Information

Access

Sound Amplification:

Andrews system with 20 headsets. Induction loop at box office.

Toilets:

Adapted toilet by wheelchair users’ entrance.

Guide Dogs Policy:

Guide dogs allowed inside the auditorium, alternatively staff can dog-sit (maximum of 4 guide dogs per performance).

Wheelchairs:

No steps to the auditorium through a side EXIT on Shaftesbury Avenue. One 3cm step into the theatre and a slight incline to the Stalls which has 1 space for a wheelchair/scooter user and their companion at W27. Transfer seating available to any Stalls aisle seat (maximum of 4 wheelchairs and 1 scooter can be stored at back of Stalls).

Access from Street to Foyer:

Steps

Access From Theatre Foyer To Seat:

23 to Stalls from Foyer, 30 to Dress Circle, 49 to Grand Circle, 70 to Balcony

Level Access:

Stalls

Contact

Contact the venue:

0330 333 4813

Your Visit

Security Information:

Security note: For your comfort and security, you may be subject to additional checks on your visit to London theatres. Please contact the venue for more information.

Bar:

4 licensed bars. No level access to bars - drinks brought to disabled customers in the auditorium. All bars have moveable seats. Stalls bar down 15 steps from the Stalls; the Dress Circle bar is level with the Dress Circle. Further bars at Upper Circle and Balcony levels. Drinks can be brought to disabled customers in the auditorium.

Accepts Theatre Tokens:

Yes

History

Palace Theatre opened in 1891 and was designed by the architect Thomas Edward Collcutt. It was originally built for opera and opened as the Royal English Opera House with a lavish production of Arthur Sullivan’s Ivanhoe. It was then converted into a Musical Hall and renamed the Palace Theatre Of Varieties.

The theatre later became known for its musicals, the first long-running production being the 1925 musical comedy No, No, Nanette. Since then The Palace has been home to The Sound Of Music (2,385 performances), Jesus Christ Superstar (1972 until 1980) and Les Misérables, which played there for nineteen years before moving to the Queen’s Theatre.

For many years, the Palace was owned by Lloyd Webber’s Really Useful Group but was later sold to, and is currently operated by, Nimax Theatres.

Under Lloyd Webber’s direction, the theatre underwent improvements in 1983 which included efforts to restore it to its original grandeur. For example, in the auditorium, the paint was removed to reveal the original face of the marble and onyx panels. The outside of the theatre was also improved when, somewhat controversially, the neon sign was removed to show off the terracotta exterior which gives the venue its distinctive red appearance.

Palace Theatre is currently home to the world-wide phenomenon Harry Potter And The Cursed Child. The play opened in 2016 and holds the record for most Olivier Awards for a single production (9), won at the 2017 ceremony.

If you click through to seat selection (where you'll see either best available or a seating plan), you will be seeing the most up-to-date prices. If this differs from what we've written on the calendar, please bear with us, as those prices will update soon.

We now sell our famous TKTS Booth discounts online here at Official London Theatre.

We are now cancelling all performances up until and including 31 May 2020 to help us process existing bookings whilst we wait for further clarity from the government in terms of when we will be able to reopen.

We are so sorry that in these testing and difficult times you are not able to enjoy the show you have booked for and hope the following helps clarify next steps in respect of your tickets .

There is nothing that you need to do if your performance has been cancelled, but we do ask for your patience.

If you have booked directly with the theatre or show website for an affected performance, please be assured that they will contact you directly to arrange an exchange for a later date, a credit note/voucher or a refund. If you have booked via a ticket agent they will also be in contact with you directly.

We are processing in strict date order of performance, so you are likely to be contacted after the date you were due to go to the theatre. However, we want to reassure you that you will be contacted, and your order will be processed, but please do bear with us.

We’d like to thank everyone who has been patient and kind in dealing with their ticket providers so far and we are sorry that we cannot process your order as quickly as we would like.

Please do not contact your credit card company as that will slow the process down and put an additional burden on our box office and ticket agent teams.

In order for us to serve our audiences the best we can, please do not get in touch with your point of sale if you have booked for performances after 31 May. Please be reassured that if we have to cancel future performances you will be directly contacted by your theatre or ticket provider. Our producers continue to plan for all eventualities dependent on the individual needs of their shows and we will provide further updates on specific shows as and when they become available.

We look forward to welcoming you back into our theatres as soon as we are allowed to resume performances. In the meantime stay safe and healthy.