TKTS FAQ

Are all your tickets discounted?

TKTS now offers customers discounted and full price tickets.

What payment methods do you accept?

Our preferred method of payment is Mastercard. We also accept Visa, cash and Theatre Tokens as well as Leisure, Sodexho and Virgin vouchers.

Will I have to queue?

Due to the popularity of TKTS you may sometimes have to queue. Our friendly and efficient staff work quickly though, with a maximum waiting time on our busiest days being around 20 minutes.

What is ‘Show Of The Week’?

‘Show Of The Week’ is our way of highlighting a different show each week, showing you the breadth of choice at TKTS and perhaps encouraging you to choose something different!

The show may also be offering a special lower rate or merchandise give-a-way during the week of promotion.

How can I contact you?

You can email us at info@tkts.co.uk or alternatively if you’re in the area please come and see us at TKTS in Leicester Square. We’re also on Twitter @TKTSLondon.

I have lost my tickets, what can I do?

Please contact us straight away, either by email or if the performance is starting soon please come and see us at TKTS in Leicester Square as soon as possible.

What are your opening hours?

TKTS is open every day of the year except Christmas Day.

Mon-Sat 10:00-19:00

Sunday 11:00-16:30

Times during the Christmas period may vary so please check in advance.

Can I purchase tickets online or by phone?

We only sell in person from TKTS so please come and visit us to purchase your tickets.

Can I buy tickets in advance?

Yes. TKTS sells tickets for performances on the same day as well as for future dates. Please check TKTS.co.uk for availability or ask us in person.

Is there a limit on the number of tickets I can purchase?

There is no limit so, subject to availability, you’ll be able to buy tickets for your whole group!

Do you accept Theatre Tokens?

Yes, we accept and sell Theatre Tokens, TheatreTokens.com.

What vouchers do you accept?

We accept Theatre Tokens, Leisure, Sodexho and Virgin vouchers.

Do you offer any concession rates for students/children/seniors?

Whilst we don’t offer concession rates, TKTS prides itself on the highly competitive rates on offer to all of our customers.

Can I choose where I sit?

Yes. Our staff are highly trained in helping you find the best seats based on your requirements.

What time should I start queueing?

If you want to be first in line, please get here around 30 minutes before we open.

Do I have to be here in person?

Yes, tickets are only available in person.

What’s the difference between TKTS and other ticket outlets in the West End?

TKTS is the only in person ticket outlet run by the Society Of London Theatre, the organisation that works to champion theatre and the performing arts in London. We always aim to deliver the best rates, charging low booking fees.

Why do you ask me for my name and phone number?

Your contact details would only ever be used should we need to contact you regarding the performance you’ve booked for.

Can you show me where I’ll be sitting?

Whilst we don’t display seating plans, our experienced staff are able to describe the position of your seats in great detail.

What time should I arrive at the theatre?

We recommend you arrive around 30 minutes before the show starts, however please check the theatre website for any special arrangements.

What are booking fees for?

These cover the running costs of TKTS, with any profit being reinvested into the theatre industry through the Society of London Theatre.

Can I get a refund/exchange?

Tickets purchased at TKTS are non-refundable and non-exchangeable.

Do you only sell tickets for London theatres?

Yes. A list of which can be found here.

Do you do any meal deals with your tickets?

Yes. Please see here for more information.