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TKTS FAQ

Are all your tickets discounted?

TKTS offers customers discounted and full price tickets.

What payment methods do you accept?

Our preferred method of payment is Mastercard. We also accept Visa, cash and Theatre Tokens.

Will I have to queue?

Due to the popularity of TKTS you may sometimes have to queue. Our friendly and efficient staff work quickly though, with a maximum waiting time on our busiest days being around 20 minutes.

What is ‘Show Of The Week’?

‘Show Of The Week’ is our way of highlighting a different show each week, showing you the breadth of choice at TKTS and perhaps encouraging you to choose something different!

The show may also be offering a special lower rate or merchandise give-a-way during the week of promotion.

How can I contact you?

You can email us at info@tkts.co.uk or alternatively if you’re in the area please come and see us at TKTS in Leicester Square. We’re also on Twitter @TKTSLondon.

I have lost my tickets, what can I do?

Please contact us straight away, either by email or if the performance is starting soon please come and see us at TKTS in Leicester Square as soon as possible.

What are your opening hours?

TKTS is open every day of the year except Christmas Day.

Mon-Sat 10:00-19:00

Sunday 11:00-16:30

Times during the Christmas period may vary so please check in advance.

Can I purchase tickets online or by phone?

We only sell in person from TKTS so please come and visit us to purchase your tickets.

Can I buy tickets in advance?

Yes. TKTS sells tickets for performances on the day as well as the next day! Please check here for availability or ask us in person.

Is there a limit on the number of tickets I can purchase?

There is no limit so, subject to availability, you’ll be able to buy tickets for your whole group!

Do you accept Theatre Tokens?

Yes, we accept and sell Theatre Tokens.

Do you offer any concession rates for students/children/seniors?

Whilst we don’t offer concession rates, TKTS prides itself on the highly competitive rates on offer to all of our customers.

Can I choose where I sit?

Yes. Our staff are highly trained in helping you find the best seats based on your requirements.

What time should I start queueing?

If you want to be first in line, please get here around 30 minutes before we open.

Do I have to be here in person?

Yes, tickets are only available in person.

What’s the difference between TKTS and other ticket outlets in the West End?

TKTS is the only in person ticket outlet run by the Society of London Theatre, the organisation that works to champion theatre and the performing arts in London. We always aim to deliver the best rates, charging low booking fees.

Why do you ask me for my name and phone number?

Your contact details would only ever be used should we need to contact you regarding the performance you’ve booked for.

Can you show me where I’ll be sitting?

Whilst we don’t display seating plans, our experienced staff are able to describe the position of your seats in great detail.

What time should I arrive at the theatre?

We recommend you arrive around 30 minutes before the show starts, however please check the theatre website for any special arrangements.

What are booking fees for?

These cover the running costs of TKTS, with any profit being reinvested into the theatre industry through the Society of London Theatre.

Can I get a refund/exchange?

Tickets purchased at TKTS are non-refundable and non-exchangeable.

Do you only sell tickets for London theatres?

Yes. A list of which can be found here.

Do you do any meal deals with your tickets?

Yes. Please see here for more information.

If you click through to seat selection (where you'll see either best available or a seating plan), you will be seeing the most up-to-date prices. If this differs from what we've written on the calendar, please bear with us, as those prices will update soon.

We now sell our famous TKTS Booth discounts online here at Official London Theatre.

We are now cancelling all performances up until and including 31 May 2020 to help us process existing bookings whilst we wait for further clarity from the government in terms of when we will be able to reopen.

We are so sorry that in these testing and difficult times you are not able to enjoy the show you have booked for and hope the following helps clarify next steps in respect of your tickets .

There is nothing that you need to do if your performance has been cancelled, but we do ask for your patience.

If you have booked directly with the theatre or show website for an affected performance, please be assured that they will contact you directly to arrange an exchange for a later date, a credit note/voucher or a refund. If you have booked via a ticket agent they will also be in contact with you directly.

We are processing in strict date order of performance, so you are likely to be contacted after the date you were due to go to the theatre. However, we want to reassure you that you will be contacted, and your order will be processed, but please do bear with us.

We’d like to thank everyone who has been patient and kind in dealing with their ticket providers so far and we are sorry that we cannot process your order as quickly as we would like.

Please do not contact your credit card company as that will slow the process down and put an additional burden on our box office and ticket agent teams.

In order for us to serve our audiences the best we can, please do not get in touch with your point of sale if you have booked for performances after 31 May. Please be reassured that if we have to cancel future performances you will be directly contacted by your theatre or ticket provider. Our producers continue to plan for all eventualities dependent on the individual needs of their shows and we will provide further updates on specific shows as and when they become available.

We look forward to welcoming you back into our theatres as soon as we are allowed to resume performances. In the meantime stay safe and healthy.

While theatres are currently closed, various venues and productions are making announcements for their individual shows, including cancellations and rescheduled performances. Please check with the individual shows for details.