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TKTS FAQ

What is TKTS?
For more than 40 years we had a ticket booth in Leicester Square, which since 2001 was named TKTS in line with our Broadway counterpart in Times Square. Unfortunately, due to the 2020 coronavirus pandemic we have had to close our booth. For now, our great TKTS seats and prices will be available to buy online here or by clicking the ‘On-The-Day TKTS’ button on our Theatre Tickets page.

When can I buy tickets?
New on-the-day tickets will become available at 12.01am every day. Throughout the day we may add more shows, extra tickets and sometimes update prices. We recommend following us on Twitter or keep checking back on our TKTS web page for up-to-date information. 

Are all your tickets discounted?
TKTS offers customers discounted and full price tickets, but due to last minute nature of what we sell, you can be sure to get great seats at great prices.

How can I contact you?
We will continue to provide you with excellent customer service from our knowledgeable staff. Got a general question, tweet us @TKTSLondon or DM us on the Official London Theatre Facebook and Instagram. If you have purchased tickets and have a query, email ticketing@officiallondontheatre.com or call 020 7087 7935 with your booking reference number and our colleagues at See Tickets (who help power our online ticketing technology) will be able to help.

I have lost my tickets/etickets, what can I do?
Please contact us straight away, with your booking reference number, by emailing ticketing@officiallondontheatre.com or calling 020 7087 7935.

Can I buy tickets in advance?
TKTS is all about on-the-day tickets, but you can buy advanced tickets here on the Official London Theatre website via the Theatre Tickets page.

Do you accept Theatre Tokens?
Yes, we accept Theatre Tokens.

Do you offer any concession rates for students/children/seniors?
Whilst we don’t offer concession rates, TKTS prides itself on the highly competitive rates on offer to all of our customers.

What are booking fees for?
These cover the running costs of TKTS, with any profit being reinvested into the theatre industry through the Society of London Theatre, who are a not-for-profit organisation. Find out more here.