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TKTS FAQ

What is TKTS?
For more than 40 years we had a ticket booth in Leicester Square, which since 2001 was named TKTS in line with our Broadway counterpart in Times Square. Unfortunately, due to the 2020 coronavirus pandemic we have had to close our booth. For now, our great TKTS seats and prices will be available to buy online here or by clicking the ‘On-The-Day TKTS’ button on our Theatre Tickets page.

When can I buy tickets?
New on-the-day tickets will become available at 12.01am every day. Throughout the day we may add more shows, extra tickets and sometimes update prices. We recommend following us on Twitter or keep checking back on our TKTS web page for up-to-date information. 

Are all your tickets discounted?
TKTS offers customers discounted and full price tickets, but due to last minute nature of what we sell, you can be sure to get great seats at great prices.

How can I contact you?
We will continue to provide you with excellent customer service from our knowledgeable staff. Got a general question, tweet us @TKTSLondon or DM us on the Official London Theatre Facebook and Instagram. If you have purchased tickets and have a query, email ticketing@officiallondontheatre.com or call 020 7087 7935 with your booking reference number and our colleagues at See Tickets (who help power our online ticketing technology) will be able to help.

I have lost my tickets/etickets, what can I do?
Please contact us straight away, with your booking reference number, by emailing ticketing@officiallondontheatre.com or calling 020 7087 7935.

Can I buy tickets in advance?
TKTS is all about on-the-day tickets, but you can buy advanced tickets here on the Official London Theatre website via the Theatre Tickets page.

Do you accept Theatre Tokens?
Yes, we accept Theatre Tokens.

Do you offer any concession rates for students/children/seniors?
Whilst we don’t offer concession rates, TKTS prides itself on the highly competitive rates on offer to all of our customers.

What are booking fees for?
These cover the running costs of TKTS, with any profit being reinvested into the theatre industry through the Society of London Theatre, who are a not-for-profit organisation. Find out more here.

Due to the current pandemic various venues and productions are making announcements for their individual shows. Please bear with us as we try to keep this page as up to date as possible. If you find a mistake, please let us know by emailing enquiries@soltukt.co.uk. If you click through to seat selection (where you'll see either best available or a seating plan), you will be seeing the most up-to-date prices. If this differs from what we've written on the calendar, please bear with us, as those prices will update soon.

We now sell our famous TKTS Booth discounts online here at Official London Theatre.

We are now cancelling all performances up until and including 31 May 2020 to help us process existing bookings whilst we wait for further clarity from the government in terms of when we will be able to reopen.

We are so sorry that in these testing and difficult times you are not able to enjoy the show you have booked for and hope the following helps clarify next steps in respect of your tickets .

There is nothing that you need to do if your performance has been cancelled, but we do ask for your patience.

If you have booked directly with the theatre or show website for an affected performance, please be assured that they will contact you directly to arrange an exchange for a later date, a credit note/voucher or a refund. If you have booked via a ticket agent they will also be in contact with you directly.

We are processing in strict date order of performance, so you are likely to be contacted after the date you were due to go to the theatre. However, we want to reassure you that you will be contacted, and your order will be processed, but please do bear with us.

We’d like to thank everyone who has been patient and kind in dealing with their ticket providers so far and we are sorry that we cannot process your order as quickly as we would like.

Please do not contact your credit card company as that will slow the process down and put an additional burden on our box office and ticket agent teams.

In order for us to serve our audiences the best we can, please do not get in touch with your point of sale if you have booked for performances after 31 May. Please be reassured that if we have to cancel future performances you will be directly contacted by your theatre or ticket provider. Our producers continue to plan for all eventualities dependent on the individual needs of their shows and we will provide further updates on specific shows as and when they become available.

We look forward to welcoming you back into our theatres as soon as we are allowed to resume performances. In the meantime stay safe and healthy.

For more than 40 years, TKTS was our on-the-day theatre ticket box office in Leicester Square. Currently closed due to the current situation, we are now selling our great last minute seats and prices online. Click here to learn more.

While theatres are currently closed, various venues and productions are making announcements for their individual shows, including cancellations and rescheduled performances. Please check with the individual shows for details.