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TKTS FAQ

What is TKTS?
TKTS London is the only not-for-profit ticket booth run by the Society of London Theatre. Based in the heart of Leicester Square since 1980 (you can read about the history of our booth here), our friendly team of theatre experts are on hand to give you advice and book you amazing on-the-day theatre tickets. Or you can now beat the queue and buy from wherever you are, as our same great seats at last minute prices are now available to buy online here.

When can I buy tickets?
New on-the-day tickets will become available online on OfficialLondonTheatre.com/TKTS at 12.01am every day and our new booth in the centre of Leicester Square Gardens is open Monday – Sunday from 11.30am until 6pm. Please note the booth is temporarily closed while Leicester Square transforms itself for the Christmas season! You can still get all the same great prices on TKTS online, and the booth will reopen from Saturday 13 November.

Throughout the day we may add more shows, extra tickets and sometimes update prices. We recommend to keep checking back on our TKTS web page for up-to-date information. 

Are all your tickets discounted?
TKTS offers customers discounted and full price tickets, but due to the last minute nature of what we sell, you can be sure to get great seats at great prices.

How can I contact you?
We will continue to provide you with excellent customer service from our knowledgeable staff. Got a general question, tweet or DM us on Twitter, Facebook and Instagram. If you have purchased tickets online and have a query, email ticketing@officiallondontheatre.com with your booking reference number and our colleagues at See Tickets (our ticketing provider) will be able to help. If you’ve purchased in person, we will be at the booth between 11.30pm – 6pm every day for any questions you have. Outside of these times, we suggest you go to the theatre and they will try and resolve any issues.

I have lost my tickets/etickets, what can I do?
If you’ve purchased in person please come back to the booth between 11.30am – 6pm. If you’ve booked online, please email ticketing@officiallondontheatre.com with your booking reference number.

Can I buy tickets in advance?
TKTS is all about on-the-day tickets, but you can buy advanced tickets at full price in person at the booth or here on the Official London Theatre website via the Theatre Tickets page.

Do you accept Theatre Tokens?
Yes, we accept Theatre Tokens online and in person.

Do you offer any concession rates for students/children/seniors?
Whilst we don’t offer concession rates, TKTS prides itself on the highly competitive rates on offer to all of our customers.

What are booking fees for?
These cover the running costs of TKTS, with any profit being reinvested back into the theatre as we are a not-for-profit organisation. Find out more here.