facebook play-alt chevron-thin-right chevron-thin-left cancel location info chevron-thin-down star-full help-with-circle calendar images mail whatsapp directions_car directions_bike train directions_walk directions_bus close spinner11
rah_lchtaf

Frequently Asked Questions (FAQs)

It is with deep regret that we have to announce the cancellation of the Olivier Awards 2020 with Mastercard at the Royal Albert Hall on 5 April.

All tickets will be refunded, and the Royal Albert Hall will be in touch with all ticket holders. We appreciate your patience while we reach out to everyone.

ITV will broadcast a special Olivier Awards with Mastercard programme on Sunday 5 April at 10:15pm, in place of the 2020 Royal Albert Hall awards show.

Hosted by Jason Manford, the hour-long ‘Olivier Awards – Greatest Moments’ programme will look back at Olivier Awards ceremonies over the past ten years, with archive footage of performances and speeches, and a celebration of some of the many Olivier Award-winning productions.

Official radio partner Magic Radio will broadcast a special programme from 6pm to 8pm on the same evening, also celebrating the best Olivier Awards moments, alongside a weekend of shows on Magic’s new musical theatre station Magic at the Musicals.

Read our full article about the special celebration here.

Winners of the Olivier Awards 2020 with Mastercard will be revealed in a special ceremony and event – also broadcast on ITV and Magic Radio – which, depending on government medical advice, is likely to be held in the Autumn, with plans to be confirmed as soon as is feasible.


General Olivier Awards questions

What are the Olivier Awards with Mastercard?

The Olivier Awards are run by Society of London Theatre (SOLT) and are the most prestigious theatre awards in the UK. For full information about the awards, see the “About The Awards” section.

Who was Laurence Olivier?

Laurence Olivier (1907-1989) was an actor, director and founder of the National Theatre Company. In 1984 Olivier agreed to give his name to the awards. Visit the Laurence Olivier page for a full biography.

How are winners and nominees decided?

The Olivier Awards are judged by four separate panels. For further details visit the “How The Winners Are Chosen” page.

Who is eligible for nomination for an award for 2020?

Any new production that opened between 20 February 2019 and 18 February 2020 in a theatre represented in membership of Society of London Theatre is eligible for consideration for the Olivier Awards 2020 with Mastercard, provided it ran for the minimum amount of performance required for that category.

How many awards are there and who is nominated?

The awards include 26 categories, although they are not all given each year: 21 for theatre, two for opera, two for dance, one for productions presented by SOLT’s (Society of London Theatre) Affiliate members. Society of London Theatre also presents the Special Award.

Where can I find out about previous years’ Olivier Awards?

Visit the Previous Winners page for information on all winners and nominees since the awards began.

What does an Olivier Award look like?

The bronze statue portrays a young Laurence Olivier as Henry V at the Old Vic in 1937. It was commissioned by SOLT from the sculptor Harry Franchetti and weighs 1.6kg.

If there is anything you would like to know not covered on this page, please email awards@soltukt.co.uk

 

If you click through to seat selection (where you'll see either best available or a seating plan), you will be seeing the most up-to-date prices. If this differs from what we've written on the calendar, please bear with us, as those prices will update soon.

We now sell our famous TKTS Booth discounts online here at Official London Theatre.

We are now cancelling all performances up until and including 31 May 2020 to help us process existing bookings whilst we wait for further clarity from the government in terms of when we will be able to reopen.

We are so sorry that in these testing and difficult times you are not able to enjoy the show you have booked for and hope the following helps clarify next steps in respect of your tickets .

There is nothing that you need to do if your performance has been cancelled, but we do ask for your patience.

If you have booked directly with the theatre or show website for an affected performance, please be assured that they will contact you directly to arrange an exchange for a later date, a credit note/voucher or a refund. If you have booked via a ticket agent they will also be in contact with you directly.

We are processing in strict date order of performance, so you are likely to be contacted after the date you were due to go to the theatre. However, we want to reassure you that you will be contacted, and your order will be processed, but please do bear with us.

We’d like to thank everyone who has been patient and kind in dealing with their ticket providers so far and we are sorry that we cannot process your order as quickly as we would like.

Please do not contact your credit card company as that will slow the process down and put an additional burden on our box office and ticket agent teams.

In order for us to serve our audiences the best we can, please do not get in touch with your point of sale if you have booked for performances after 31 May. Please be reassured that if we have to cancel future performances you will be directly contacted by your theatre or ticket provider. Our producers continue to plan for all eventualities dependent on the individual needs of their shows and we will provide further updates on specific shows as and when they become available.

We look forward to welcoming you back into our theatres as soon as we are allowed to resume performances. In the meantime stay safe and healthy.