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Frequently Asked Questions (FAQs)

It is with deep regret that we have to announce the cancellation of the Olivier Awards 2020 with Mastercard at the Royal Albert Hall on 5 April.

All tickets will be refunded, and the Royal Albert Hall will be in touch with all ticket holders. We appreciate your patience while we reach out to everyone.

ITV will broadcast a special Olivier Awards with Mastercard programme on Sunday 5 April at 10:15pm, in place of the 2020 Royal Albert Hall awards show.

Hosted by Jason Manford, the hour-long ‘Olivier Awards – Greatest Moments’ programme will look back at Olivier Awards ceremonies over the past ten years, with archive footage of performances and speeches, and a celebration of some of the many Olivier Award-winning productions.

Official radio partner Magic Radio will broadcast a special programme from 6pm to 8pm on the same evening, also celebrating the best Olivier Awards moments, alongside a weekend of shows on Magic’s new musical theatre station Magic at the Musicals.

Read our full article about the special celebration here.

Winners of the Olivier Awards 2020 with Mastercard will be revealed in a special ceremony and event – also broadcast on ITV and Magic Radio – which, depending on government medical advice, is likely to be held in the Autumn, with plans to be confirmed as soon as is feasible.


General Olivier Awards questions

What are the Olivier Awards with Mastercard?

The Olivier Awards are run by Society of London Theatre (SOLT) and are the most prestigious theatre awards in the UK. For full information about the awards, see the “About The Awards” section.

Who was Laurence Olivier?

Laurence Olivier (1907-1989) was an actor, director and founder of the National Theatre Company. In 1984 Olivier agreed to give his name to the awards. Visit the Laurence Olivier page for a full biography.

How are winners and nominees decided?

The Olivier Awards are judged by four separate panels. For further details visit the “How The Winners Are Chosen” page.

Who is eligible for nomination for an award for 2020?

Any new production that opened between 20 February 2019 and 18 February 2020 in a theatre represented in membership of Society of London Theatre is eligible for consideration for the Olivier Awards 2020 with Mastercard, provided it ran for the minimum amount of performance required for that category.

How many awards are there and who is nominated?

The awards include 26 categories, although they are not all given each year: 21 for theatre, two for opera, two for dance, one for productions presented by SOLT’s (Society of London Theatre) Affiliate members. Society of London Theatre also presents the Special Award.

Where can I find out about previous years’ Olivier Awards?

Visit the Previous Winners page for information on all winners and nominees since the awards began.

What does an Olivier Award look like?

The bronze statue portrays a young Laurence Olivier as Henry V at the Old Vic in 1937. It was commissioned by SOLT from the sculptor Harry Franchetti and weighs 1.6kg.

If there is anything you would like to know not covered on this page, please email awards@soltukt.co.uk

 

If you click through to seat selection (where you'll see either best available or a seating plan), you will be seeing the most up-to-date prices. If this differs from what we've written on the calendar, please bear with us, as those prices will update soon.

We now sell our famous TKTS Booth discounts online here at Official London Theatre.

West End Theatres are cancelling all performances until 26 April 2020, whilst we wait for further clarity from the government. We have a list of all SOLT member venues and the current information we know here.

If your performance has been cancelled, you do not need to contact your ticket provider, you will be contacted about your tickets.

If you have booked directly with the theatre or show website, they will contact you directly to arrange an exchange for a later date, credit note or refund.

Due to the unprecedented number of orders to be processed, you may not hear from your ticket provider before your performance is due to go ahead. We are processing in strict date order of performance so please bear with us, everyone will be contacted. We ask for your patience and understanding as the current circumstances means that it is impossible to process all tickets within our usual 14 days.

If you have booked via a ticket agent, they will also be in contact with you directly.

Please do not contact your credit card company as that will slow the process down and put an additional burden on our box office and ticket agent teams.

If anything changes or if future performances are cancelled, you will be contacted directly contacted by your theatre or ticket provider.