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West End musicals on London’s Shaftesbury Avenue (Photo: Jeff Spicer)

West End musicals on London's Shaftesbury Avenue (Photo: Jeff Spicer)

SOLT & UK Theatre member venues close

First Published 16 March 2020, Last Updated 17 March 2020

The information in this article was accurate as of 16.03.2020. Please find our most recent update below:

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The safety of our audience and workforce is paramount to us as we navigate this challenging time. We, therefore, regret to announce that all SOLT & UK Theatre member venues will close this evening (including tonight’s performances) in light of the most recent official government advice. They will remain closed until further notice and will re-open when possible, following government recommendations. 

If you have bought tickets to a show that has been cancelled, then your ticket provider will be in touch. Please bear with us during this time. 

The magic of theatre lies in its live performances and it is not something that can be experienced in the same way remotely. Its ability to lift people and entertain people even in times of difficulty is unparalleled and so we are extremely grateful to all of our audiences, who have continued to support us for as long as they can. We can’t wait to welcome our audiences back into the UK’s theatres as soon as possible. 

We would like to commend the dedicated hard work from everyone in theatres across London and the UK over the last few weeks to continue to entertain and delight people for as long as they safely could. There are over 290,000 individuals working in the theatre industry across the UK, and the closure of theatres and public venues will have a devastating impact.  

At this time, we must come together to support each other. Theatre as an industry relies on its audiences entirely to exist. We will rely on you now more than ever.  

Many theatres that have been forced to cancel performances are charitable enterprises and have reached out to their audiences and asked for their support by donating their tickets. The financial toll that refunding so many tickets will have on small, charitably funded theatres is vast. We urge anyone who can afford to donate the cost of their ticket to show their support for our industry by doing so. 

If you’re looking for ways to show your support to the theatre industry and all its hardworking professionals, please consider purchasing Theatre Tokens, which you can use once our theatres are back up and running. These can be used at over 260 venues across the country and have no expiration date.  

Theatre fans and patrons are the lifeblood of our creative industry and we simply could not open our doors without you. We’re extremely grateful for all the messages of support we have received so far, and we look forward to welcoming you back to come and support our theatres when they re-open. 

We will remain in contact over the coming weeks and keep everyone up-to-date as the situation changes. In order to stay informed, safe and healthy, current NHS advice can be found here. 

During this period, we as an industry want to play our part in supporting everyone in our communities and will also continue to look for ways to entertain and uplift people across the country, so please follow our social channels and stay in touch. 

Please find a list of affected venues below:

SOLT member venues

UK Theatre members venues

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West End Theatres are cancelling all performances until 26 April 2020, whilst we wait for further clarity from the government. We have a list of all SOLT member venues and the current information we know here.

If your performance has been cancelled, you do not need to contact your ticket provider, you will be contacted about your tickets.

If you have booked directly with the theatre or show website, they will contact you directly to arrange an exchange for a later date, credit note or refund.

Due to the unprecedented number of orders to be processed, you may not hear from your ticket provider before your performance is due to go ahead. We are processing in strict date order of performance so please bear with us, everyone will be contacted. We ask for your patience and understanding as the current circumstances means that it is impossible to process all tickets within our usual 14 days.

If you have booked via a ticket agent, they will also be in contact with you directly.

Please do not contact your credit card company as that will slow the process down and put an additional burden on our box office and ticket agent teams.

If anything changes or if future performances are cancelled, you will be contacted directly contacted by your theatre or ticket provider.