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West End musicals on London’s Shaftesbury Avenue (Photo: Jeff Spicer)

West End musicals on London's Shaftesbury Avenue (Photo: Jeff Spicer)

SOLT & UK Theatre member venues close

First Published 16 March 2020, Last Updated 17 March 2020

The information in this article was accurate as of 16.03.2020. Please find our most recent update below:

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The safety of our audience and workforce is paramount to us as we navigate this challenging time. We, therefore, regret to announce that all SOLT & UK Theatre member venues will close this evening (including tonight’s performances) in light of the most recent official government advice. They will remain closed until further notice and will re-open when possible, following government recommendations. 

If you have bought tickets to a show that has been cancelled, then your ticket provider will be in touch. Please bear with us during this time. 

The magic of theatre lies in its live performances and it is not something that can be experienced in the same way remotely. Its ability to lift people and entertain people even in times of difficulty is unparalleled and so we are extremely grateful to all of our audiences, who have continued to support us for as long as they can. We can’t wait to welcome our audiences back into the UK’s theatres as soon as possible. 

We would like to commend the dedicated hard work from everyone in theatres across London and the UK over the last few weeks to continue to entertain and delight people for as long as they safely could. There are over 290,000 individuals working in the theatre industry across the UK, and the closure of theatres and public venues will have a devastating impact.  

At this time, we must come together to support each other. Theatre as an industry relies on its audiences entirely to exist. We will rely on you now more than ever.  

Many theatres that have been forced to cancel performances are charitable enterprises and have reached out to their audiences and asked for their support by donating their tickets. The financial toll that refunding so many tickets will have on small, charitably funded theatres is vast. We urge anyone who can afford to donate the cost of their ticket to show their support for our industry by doing so. 

If you’re looking for ways to show your support to the theatre industry and all its hardworking professionals, please consider purchasing Theatre Tokens, which you can use once our theatres are back up and running. These can be used at over 260 venues across the country and have no expiration date.  

Theatre fans and patrons are the lifeblood of our creative industry and we simply could not open our doors without you. We’re extremely grateful for all the messages of support we have received so far, and we look forward to welcoming you back to come and support our theatres when they re-open. 

We will remain in contact over the coming weeks and keep everyone up-to-date as the situation changes. In order to stay informed, safe and healthy, current NHS advice can be found here. 

During this period, we as an industry want to play our part in supporting everyone in our communities and will also continue to look for ways to entertain and uplift people across the country, so please follow our social channels and stay in touch. 

Please find a list of affected venues below:

SOLT member venues

UK Theatre members venues

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If you click through to seat selection (where you'll see either best available or a seating plan), you will be seeing the most up-to-date prices. If this differs from what we've written on the calendar, please bear with us, as those prices will update soon.

We now sell our famous TKTS Booth discounts online here at Official London Theatre.

We are now cancelling all performances up until and including 31 May 2020 to help us process existing bookings whilst we wait for further clarity from the government in terms of when we will be able to reopen.

We are so sorry that in these testing and difficult times you are not able to enjoy the show you have booked for and hope the following helps clarify next steps in respect of your tickets .

There is nothing that you need to do if your performance has been cancelled, but we do ask for your patience.

If you have booked directly with the theatre or show website for an affected performance, please be assured that they will contact you directly to arrange an exchange for a later date, a credit note/voucher or a refund. If you have booked via a ticket agent they will also be in contact with you directly.

We are processing in strict date order of performance, so you are likely to be contacted after the date you were due to go to the theatre. However, we want to reassure you that you will be contacted, and your order will be processed, but please do bear with us.

We’d like to thank everyone who has been patient and kind in dealing with their ticket providers so far and we are sorry that we cannot process your order as quickly as we would like.

Please do not contact your credit card company as that will slow the process down and put an additional burden on our box office and ticket agent teams.

In order for us to serve our audiences the best we can, please do not get in touch with your point of sale if you have booked for performances after 31 May. Please be reassured that if we have to cancel future performances you will be directly contacted by your theatre or ticket provider. Our producers continue to plan for all eventualities dependent on the individual needs of their shows and we will provide further updates on specific shows as and when they become available.

We look forward to welcoming you back into our theatres as soon as we are allowed to resume performances. In the meantime stay safe and healthy.

While theatres are currently closed, various venues and productions are making announcements for their individual shows, including cancellations and rescheduled performances. Please check with the individual shows for details.