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Many theatre makers have not been able to work since last March - your support could be a lifeline for those in need now.

Hackney Empire

Hackney Empire

SOLT and UK Theatre join with live entertainment sector leaders in open letter to Government

Kitty Underwood

By Kitty Underwood First Published 4 February 2021, Last Updated 8 February 2021

Leaders across the music, theatre and events industries have come together to issue an urgent plea to Government to maintain the 5% VAT rate on ticket sales, brought in to help the beleaguered industry last year. The appeal was made in a letter to Chancellor Rishi Sunak, ahead of the Budget in March, and has been signed by the heads of leading associations representing thousands of businesses across the industry.

To support these world-leading industries the Government has reduced the rate of VAT on ticket sales from 20% to 5%. The move was widely welcomed at the time as it was hoped it would help to revitalise businesses devastated by the pandemic, but the industries are yet to benefit due to being almost completely closed since last March. If the Government raises VAT now, then it will have been a pointless policy and will pull millions of pounds of support just at the time it is needed the most.

Greg Parmley, CEO of LIVE (Live music Industry, Venues & Entertainment), said: “The live music industry supports hundreds of thousands of skilled jobs across the UK and brings in billions of pounds for the UK economy. This policy was brought in to support our industry during these desperate times but currently we are still closed. Reversing this policy before we can start to sell
tickets again would be perverse and cripple our recovery.”

Julian Bird, Chief Executive of SOLT and UK Theatre, said:

“The theatre industry, alongside others in the performing arts and live events sector, was first into lockdown last March, and will almost definitely be one of the last out. With a usual annual audience of over 34m, generating around £1bn for the Treasury every year, the UK's theatres contribute hugely to the economic and cultural life of this country, and will be key for local recovery. It is vital that the Government helps ensure the industry’s survival by continuing the reduced VAT rates.”

The Department of Digital, Culture, Media and Sport Select Committee recommended a three-year extension to the 5% VAT policy in their report “Impacts of COVID-19 on DCMS Sectors” in July last year.

Julian Knight MP, Chair of the Digital, Culture, Media and Sport Committee said: “Pulling the plug on the reduced VAT rate for ticket sales now would be short-sighted. The DCMS Committee recommended in its July 2020 report that the 5% VAT rate should be kept for three years. With live events still unable to operate, this is needed more than ever. I fully support LIVE’s campaign. Now is the time to extend support for our vibrant creative sector, which could be a cornerstone of our economic recovery from this crisis.”

Lucy Noble, Chair of the National Arenas Association, said: “The whole sector has been brought to its knees by the pandemic. Increasing VAT on tickets by 400% at this time could be the final nail in the coffin for many in the music industry. And at precisely the moment when people urgently need the joy of music in their lives.”

Prior to the outbreak of the pandemic, the UK’s creative industries were growing at five times the rate of the wider economy, generating £11.25bn in GVA each year and supporting over 600,000 jobs. Without urgent and targeted government intervention, the companies, producers, performers and infrastructure that support these industry’s complex ecosystem will not be able to recover once the pandemic is over.


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Due to the current pandemic various venues and productions are making announcements for their individual shows. Please bear with us as we try to keep this page as up to date as possible. If you find a mistake, please let us know by emailing enquiries@soltukt.co.uk. If you click through to seat selection (where you'll see either best available or a seating plan), you will be seeing the most up-to-date prices. If this differs from what we've written on the calendar, please bear with us, as those prices will update soon.

We now sell our famous TKTS Booth discounts online here at Official London Theatre.

We are now cancelling all performances up until and including 31 May 2020 to help us process existing bookings whilst we wait for further clarity from the government in terms of when we will be able to reopen.

We are so sorry that in these testing and difficult times you are not able to enjoy the show you have booked for and hope the following helps clarify next steps in respect of your tickets .

There is nothing that you need to do if your performance has been cancelled, but we do ask for your patience.

If you have booked directly with the theatre or show website for an affected performance, please be assured that they will contact you directly to arrange an exchange for a later date, a credit note/voucher or a refund. If you have booked via a ticket agent they will also be in contact with you directly.

We are processing in strict date order of performance, so you are likely to be contacted after the date you were due to go to the theatre. However, we want to reassure you that you will be contacted, and your order will be processed, but please do bear with us.

We’d like to thank everyone who has been patient and kind in dealing with their ticket providers so far and we are sorry that we cannot process your order as quickly as we would like.

Please do not contact your credit card company as that will slow the process down and put an additional burden on our box office and ticket agent teams.

In order for us to serve our audiences the best we can, please do not get in touch with your point of sale if you have booked for performances after 31 May. Please be reassured that if we have to cancel future performances you will be directly contacted by your theatre or ticket provider. Our producers continue to plan for all eventualities dependent on the individual needs of their shows and we will provide further updates on specific shows as and when they become available.

We look forward to welcoming you back into our theatres as soon as we are allowed to resume performances. In the meantime stay safe and healthy.

For more than 40 years, TKTS was our on-the-day theatre ticket box office in Leicester Square. Currently closed due to the current situation, we are now selling our great last minute seats and prices online. Click here to learn more.

While theatres are currently closed, various venues and productions are making announcements for their individual shows, including cancellations and rescheduled performances. Please check with the individual shows for details.