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Frequently Asked Questions (FAQs)

Kids Week 2021

During Kids Week, a child (aged 17 or under) goes free when accompanied by a full paying adult to shows throughout August. We have had to set it up slightly differently this year, so although it will be the same great deal in terms of what you pay, instead of 1 full price ticket and 1 free kids ticket it will be presented as two half price tickets. As always, additional children go half price.

Because Kids Week is all about encouraging children into the theatre, you can book a maximum of 8 tickets and there should be no more than 4 adults in your party. If there are 4 children or more, they must be accompanied by a minimum of two adults.

Unfortunately, we are unable to offer any free activities to accompany your theatre trip, but please take a look at our Family Fun page for lots that you can enjoy independently.

What are the Kids Week dates?
The Kids Week deal includes selected performances between 1- 31 August. It used to be just one weeklong (hence the name!) but has grown in popularity and now runs for the whole of August.

When does booking open?
Booking opens at 10am on Wednesday 30 June 2021.

Are there tickets for all performances in August?
The Kids Week deal is only valid on selected dates on participating shows and can only be booked directly through this website. There are a limited number of Kids Week tickets for each performance and tickets may not be on sale for all performances.

How much are Kids Week tickets?
The Kids Week offer is 1 full price adult with 1 free child, for 2021 it will be presented as all tickets half price. So, it’s the same great deal, it just looks a little different! As always, additional children go half price.

There are no booking, postage or transaction fees on Kids Week tickets.

How many tickets can I buy?
Because Kids Week is all about encouraging children into the theatre, you can book a maximum of 8 tickets and there should be no more than 4 adults in your party. If there are 4 children or more, they must be accompanied by a minimum of two adults.

What age is a ‘child’?
As we were not able to run Kids Week last year we have extended the age range this year to 17 and under for those that missed out on their last Kids Week experience. Remember, there cannot be more than 4 adults (those aged 18 and above) within a group of 8 and if there are 4 or more children attending, they must be accompanied by 2 adults.

Can I take a child under 5?

It depends on the show. Some theatres and shows have strict age policies and don’t admit young children. We always recommend looking at the Age & Content Guide for shows on their individual listings page. It looks like this:

Can I take a baby to the theatre?
Babes in arms are not allowed in almost all theatres. Please check with the venue directly for their current guidelines.

Where are the Kids Week activities?
Because of the impact of the pandemic, we are unable to offer the show-linked activities for Kids Week 2021. We do, however, have a whole host of fun things for all the family on our website here, including colouring sheets and much more.

Can I use Theatre Tokens to pay for Kids Week tickets?
Yes! Theatre Tokens can be redeemed online when you make your booking. 

How do I book Access tickets?
If you, or someone you know, has access needs, you can complete our Access Priority Request Form the weekend before general on-sale outlining your access requirements. The form will be available here from 12pm on Friday 25 June until 6pm on Sunday 27 June.

Throughout Kids Week, if you have access needs the most direct way of booking tickets is directly with the theatre as they know the venue best and can give you the best experience. The list of phone numbers and email addresses will all be found here from Wednedsay 30 June.

Can I change my tickets?
As part of our See It Safely guidelines we are offering exchanges if your booking is affected by Covid. Please complete this exchange form so we can process your request more swiftly.  If you require an exchange for any other reason, please also fill out this form but we may be in touch to discuss your reason in further detail before we are able to consider an exchange.

How do I get to the theatre?
We’ve listed the closest tube, train and bus station to each venue here. If you are taking public transport, we’d advise trying to travel when trains are less busy. Find out how Transport For London are doing everything they can to make the network safe and clean.

Almost all West End theatres are within walking distance of a main line station. If you can, leave a little extra time and enjoy the walk or hire a London bike for as little as £2! If you’re driving, you can take advantage of half-price parking with Q-Park.

What is the See it Safely logo?
The Society of London Theatre and UK Theatre has developed an industry-wide ‘See it Safely’ mark, so you can feel confident and safe knowing that the venue is COVID-secure and will be following the latest government guidelines. Full details can be found here.

Will there be social distancing?
As of 19 July, theatre’s will be able to open at full capacity so you will be sitting next to other people. Read more about the safety measures in place on our See It Safely page.

Will I get my money back if my performance is cancelled?

Yes, if a performance is cancelled for any reason, you will receive an exchange, voucher or full refund.

How do I contact you if I have another question?
You can find our details on our Contact Us page.