Frequently Asked Questions (FAQs)

Kids Week is all about introducing young people to London theatre. A child aged 16 or under can go FREE to any participating show when accompanied by an adult paying full price, and you can buy up to two extra children’s tickets at half price. What’s more, there are no booking or postage fees to pay!

What are the Kids Week dates?

The Kids Week deal is valid for selected performances between 1- 31 August 2018. It used to be just one week long (hence the name!) but has grown and grown in popularity and now runs for the whole of August.

When does booking open?

Booking opens at 10am on Tuesday 12 June 2018.

Which shows are offering the Kids Week deal?

For a full list, take a look at the Kids Week page on our website.

Can kids go free for all performances in August?

The Kids Week deal is only valid on selected dates on participating shows booked directly through this website or on the dedicated Kids Week booking line. There are a limited number of Kids Week tickets for each performance and tickets may not be on sale for all performances. We recommend you have several date and show options in case your first choice is not available.

How much are Kids Week tickets?

It really depends on the show, so be sure to check that when you book. All adults pay full price – you get a free kids’ ticket with each adult, and you can book up to 2 extra children for half price. There are no booking, postage or transaction fees on Kids Week tickets.

My child is 16 – can they have a free kids’ ticket?

They most certainly can! The offer’s open to any child aged 16 or under.

What is a Show & Activity Package and how do I book one?

Many of the shows participating in Kids Week offer a free activity. Activities are usually before or after a show and might be a workshop or a Q&A. They are only available on selected dates and must be booked as part of a Show & Activity package. You can view details of the activities on the Show & Activity tab on the Kids Week page. Please do note the age stipulations on the activities before you book – if a child falls outside of the age limits, please see the guidance below.

When you’ve booked a Show & Activity Package make sure to check your confirmation email where you’ll be required to print out our activity form to fill in and bring with you on the day. This is really important as it includes information such as an emergency contact and details of any allergies or medication. We will have copies of the form for anyone that does forget to bring theirs on the day, but it will be much quicker if you’re able to bring it along.

My child is the incorrect age for the activity they want to attend. Can he/she still attend?

Due to our child protection policy, children under the age of 8 cannot attend an activity without a parent/guardian present. Each show caters their activity to the range of ages selected, and therefore we are strict about how old your child must be to attend the activity, regardless of how much singing/acting/dance experience they may have.

For activities that are Q&As, post-show talks, or meet & greet sessions, the age categories are simply guidelines. If you feel your child is the appropriate age to attend the show, then they are welcome to attend the session.

Can I take a child under 5?

It depends on the show. Some theatres and shows have strict age policies and don’t admit young children so please check the show’s website for details before you book.

Can I take a baby to the theatre?

Babes in arms are not allowed in almost all theatres. Please check with the venue directly for their current guidelines.

How many tickets can I buy?

We want to make sure everyone has fair access to this great offer, so you can book up to 8 tickets for each show. If you’re booking over the phone, you can only make one booking per phone call.

How much will I pay in booking and postage fees?

Absolutely nothing. There are no fees on Kids Week bookings at all.

Why do some shows sell out so quickly?

Some shows are only able to offer us a limited allocation and are very popular with our bookers. The ticketing system is able to process many orders concurrently and so tickets can sell out very quickly, sometimes within minutes. We recommend you have several date and show options in case your first choice is not available. Please also do check the website throughout the promotion as many shows add more tickets.

Can I use Theatre Tokens to pay for Kids Week tickets?

Yes! Theatre Tokens must be redeemed by phone. Please call 0844 995 9662 (calls cost 7p per minute, plus your phone company’s access charge) once booking is open. This line is open 24hrs.

How do I book tickets for a wheelchair user or someone who needs accessible seats?

You’ll need to contact the venue box office for any wheelchair user requests – they know their facilities inside out, so they can make sure that your seats are suitable and answer any questions you might have. Visit our Access page for full details.

I don’t live in the UK – how do I book tickets for Kids Week?

You can book online or by calling our international line on +44 115 896 0207 (calls cost 7p per minute, plus your phone company’s access charge) This line is open 24hrs.

Can I book over the phone?

We would recommend that you book online where possible. If you would prefer to book over the phone please call 0844 995 9662 (calls cost 7p per minute, plus your phone company’s access charge). This line is open 24hrs.

How do I stay up to date with Kids Week news?

To keep up to date with all the latest Kids Week information please join our Facebook group here and follow Official London Theatre on Twitter, or sign up to our Family Bulletin.

What happens if a show is cancelled?

If your show is cancelled, we’ll be sure to let you know as soon as we find out, and you’ll get the option to exchange or a full refund for your order.

Can I exchange my tickets or get a refund?

We can’t offer any exchanges or refunds unless your event has been cancelled – it’s part of our agreement with the venues and event organisers who we sell tickets for. With that in mind, please be sure to double check your booking details and make sure you’re 100% happy before going ahead and purchasing your tickets.

How do I get more Activity Sheets?

Everyone should receive an Activity Sheet with their booking. If you require additional sheets you can download it here or there will be a limited number available at Kids Week participating theatres and at the TKTS booth in Leicester Square throughout August.

How do I contact you if I have another question?

You can find our details on our Contact Us page.