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Frequently Asked Questions (FAQs)

Kids Week

Kids Week is all about introducing young people to London theatre. A child aged 16 or under can go FREE to any participating show when accompanied by an adult paying full price, and you can buy up to two extra children’s tickets at half price. What’s more, there are no booking or postage fees to pay!

Kids Week is over for another year but will return in August 2020.

What are the Kids Week dates?
The Kids Week deal will be valid for selected performances between 1- 31 August 2020. It used to be just one week long (hence the name!) but has grown and grown in popularity and now runs for the whole of August.

When does booking open?
Booking will open in June 2020, when a full list of participating shows will also be announced.

Sign up below and select “Family Theatre News & Offers” to be the first to know about the latest Kids Week news.

Sign up to receive Kids Week updates

Can kids go free for all performances in August?
The Kids Week deal is only valid on selected dates on participating shows booked directly through this website or on the dedicated Kids Week booking line. There are a limited number of Kids Week tickets for each performance and tickets may not be on sale for all performances.

How much are Kids Week tickets?
It really depends on the show, so be sure to check that when you book. All adults pay full price – you get a free kids’ ticket with each adult, and you can book up to 2 extra children for half price. There are no booking, postage or transaction fees on Kids Week tickets.

My child is 16 – can they have a free kids’ ticket?
They most certainly can! The offer’s open to any child aged 16 or under.

Can I take a child under 5?
It depends on the show. Some theatres and shows have strict age policies and don’t admit young children. We will have full information about each production when participating shows are announced. We always recommend looking at the Age & Content Guide for shows on their individual listings page. It looks like this:

 

Can I take a baby to the theatre?
Babes in arms are not allowed in almost all theatres. Please check with the venue directly for their current guidelines.

How many tickets can I buy?
We want to make sure everyone has fair access to this great offer, so you can book up to 8 tickets in a single transaction.

How much will I pay in booking and postage fees?
Absolutely nothing. There are no fees on Kids Week bookings at all.

What is a Kids Week Activity?
Many of the shows participating in Kids Week offer a free activity. Activities are usually before or after a show and might be a workshop or a Q&A. They are only available on selected dates and must be booked with your show ticket.

Can I use Theatre Tokens to pay for Kids Week tickets?
Yes! Theatre Tokens can be redeemed online or over the phone.

How do I book Access tickets?
If you, or someone you know, has access needs, you can contact us the weekend before tickets go on sale, outlining your access requirements. Sign up to our Access Newsletter below to be the first to receive the necessary information.

Sign up to the Access newsletter

How do I stay up to date with Kids Week news?
To keep up to date with all the latest Kids Week information please join our Facebook group here and follow Official London Theatre on Twitter, or sign up to our Family Bulletin below.

Sign up to the Family Bulletin

How do I contact you if I have another question?
You can find our details on our Contact Us page.

 

If you click through to seat selection (where you'll see either best available or a seating plan), you will be seeing the most up-to-date prices. If this differs from what we've written on the calendar, please bear with us, as those prices will update soon.

We now sell our famous TKTS Booth discounts online here at Official London Theatre.

West End Theatres are cancelling all performances until 26 April 2020, whilst we wait for further clarity from the government. We have a list of all SOLT member venues and the current information we know here.

If your performance has been cancelled, you do not need to contact your ticket provider, you will be contacted about your tickets.

If you have booked directly with the theatre or show website, they will contact you directly to arrange an exchange for a later date, credit note or refund.

Due to the unprecedented number of orders to be processed, you may not hear from your ticket provider before your performance is due to go ahead. We are processing in strict date order of performance so please bear with us, everyone will be contacted. We ask for your patience and understanding as the current circumstances means that it is impossible to process all tickets within our usual 14 days.

If you have booked via a ticket agent, they will also be in contact with you directly.

Please do not contact your credit card company as that will slow the process down and put an additional burden on our box office and ticket agent teams.

If anything changes or if future performances are cancelled, you will be contacted directly contacted by your theatre or ticket provider.