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Frequently Asked Questions (FAQs)

What is Kids Week?

Kids Week is all about introducing young people to London theatre. A child aged 16 or under can go FREE to any participating show when accompanied by an adult paying full price, and you can buy up to two extra children’s tickets at half price. What’s more, there are no booking or postage fees to pay!

What are the Kids Week dates?

The Kids Week deal is valid for selected performances between 1 – 31 August 2019. It used to be just one week long (hence the name!) but has grown and grown in popularity and now runs for the whole of August.

When does booking open?

Booking will open at 10am on Tuesday 11 June 2019.

Which shows are offering the Kids Week deal?

For a full list, take a look at the Kids Week page on our website.

Can kids go free for all performances in August?

The Kids Week deal is only valid on selected dates for participating shows booked directly through this website or on the dedicated Kids Week booking line. There are a limited number of Kids Week tickets for each performance and tickets may not be on sale for all performances. We recommend you have several date and show options in mind in case your first choice is not available.

How much are Kids Week tickets?

It really depends on the show, so be sure to check that when you book. All adults pay full price – you get a free kids’ ticket with each adult, and you can book for up to 2 extra children for half price. There are no booking, postage or transaction fees on Kids Week tickets.

My child is 16 – can they have a free kids’ ticket?

They most certainly can! The offer’s open to any child aged 16 or under.

What is a Show + Activity and how do I book one?

Many of the shows participating in Kids Week offer a free activity. Activities are usually before or after a show and might be a workshop or a Q&A. They are only available on selected dates and must be booked as part of a Show + Activity. You can view details of the activities on the Show + Activity tab on the Kids Week page. Please do note the age stipulations on the activities before you book – if a child falls outside of the age limits we will not be able to accept them onto the activity.

When you’ve booked a Show + Activity, make sure to check your confirmation email, where you’ll be required to print out our activity consent form to fill in and bring with you on the day if you are attending an activity where parents/guardians cannot stay on-site. This is really important as it includes information such as an emergency contact. We will have copies of the form for anyone that does forget to bring theirs on the day, but it will be much quicker if you’re able to bring it along.

We will send you an email with further information on your activity in July.

To allow as many young people to take advantage of these free activities, we ask that you only book one activity per child this year.

Can I stay to watch my child’s activity?

When you are booking a Show + Activity, it will specify whether parents/guardians can stay for the duration of the activity. If the show does not allow parents/guardians to stay for the duration of the activity, we provide licensed chaperones and we ask you to complete an activity consent form. There are some activities where parents/guardians are required to stay on-site. As space is usually limited, we ask that no more than one adult attends with each child.

How do I know if a show is suitable for my child?

Because children can respond differently to shows, we’ve decided to replace age category filters with age & content guides. These guides will help you decide whether shows’ themes and content are suitable for your child. Need some help? Email our Customer Care team to find out more about your chosen show.

Can I take a child under 5?

It depends on the show. Some theatres and shows have strict age policies and don’t admit young children so please check the Age & Content Tab on the Show Listings page before you book.

Can I take a baby to the theatre?

Babes in arms are not allowed in almost all theatres. Please check with the venue directly for their current guidelines.

How many tickets can I buy?

We want to make sure everyone has fair access to this great offer, so you can book up to 8 tickets for each show. If you’re booking over the phone, you can only make one booking per phone call.

How much will I pay in booking and postage fees?

Absolutely nothing. There are no fees on Kids Week bookings at all.

Why do some shows sell out so quickly?

Some shows are only able to offer us a limited allocation and are very popular with our bookers. The ticketing system is able to process many orders concurrently and so tickets can sell out very quickly, sometimes within minutes. We recommend you have several date and show options in mind in case your first choice is not available. Please do check the website or join our Facebook group as many shows add more tickets throughout the promotion.

Can I use Theatre Tokens to pay for Kids Week tickets?

Yes! Theatre Tokens can be redeemed online on Official London Theatre or over the phone. For phone redemptions, please call 020 7087 7930 (this call will be charged at standard UK local rates) once booking is open. This line is open 24hrs.

How do I book Access tickets?

Throughout Kids Week, if you have access needs the most direct way of booking tickets is directly with the theatre as they know the venue best, and can give you the best experience. The list of Access phone numbers and email addresses can all be found here from Tuesday 11 June.

Please note that whilst we will do our best to accommodate your request, we cannot guarantee tickets as not all shows have all performances available as part of this promotion.

 

I don’t live in the UK – how do I book tickets for Kids Week?

You can book online or by calling our international line on +44 115 896 0207. This line is open 24hrs.

Can I book over the phone?

We would recommend that you book online where possible. If you would prefer to book over the phone please call 020 7087 7930. This line is open 24hrs.

How do I stay up to date with Kids Week news?

To keep up to date with all the latest Kids Week information please join our Facebook group and follow Official London Theatre on Twitter, or sign up to our Family Bulletin.

How do I get more Activity Sheets?

Everyone should receive an Activity Sheet with their tickets. If you require additional sheets you will be able to download them here from 11 June, or there will be a limited number available at Kids Week participating theatres and at the TKTS booth in Leicester Square throughout August.

What happens if a show is cancelled?

If your show is cancelled, we’ll be sure to let you know as soon as we find out, and you’ll get the option to exchange or a full refund for your order.

What do I do if I have a query about my booking?

If you do have a question or issue regarding your booking, please email ticketing@officiallondontheatre.com or call 020 7087 7902 and we will do our best to help as we want Kids Week to be a positive experience for you.

How do I contact you if I have another question?

You can find our details on our Contact Us page.