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Be safe! Here’s what you need to know about mobile phone theft

London is a busy and dense city. With that in mind, it’s understandable you’ll have your mobile phone out. Whether it be to look up directions, text your friends to tell them where to meet you or even check what time your theatre show is on. But thousands of mobile phones are stolen in the city each year and you could be a victim of moped thieves.

These criminals use mopeds and bicycles to snatch phones, watches and other valuables, often mounting the pavement to ride up behind their victims. They target busy streets, tube and train stations, and they’re opportunistic. They look for people who are busy using their phones and oblivious to their presence.

The Met use a range of operational tactics to target and pursue thieves on mopeds. These include pursuing thieves on newer, faster bikes, using tyre deflation devices to stop offenders in their tracks and DNA tagging spray to trace thieves. This spray creates a forensic trail which helps secure convictions. The Met also has teams of officers who work to investigate and link these crimes and can identify suspects, even if they are wearing helmets and face coverings.

The police are doing all they can to arrest those responsible, but you can help to protect your phones and valuables by following a few simple steps:

1. Look up and look out – be aware of your surroundings
2. Don’t text while walking as you’ll be distracted
3. Go hands free or stand away from the roadside, near a wall, so no one can come up behind you
4. Be discreet
5. Don’t openly display high-value jewellery
6. Keep handbags fastened and close to you
7. Protect your phone
8. Make sure the security features on your phone are activated
9. If you can, install an anti-theft app
10. Find your IMEI number by dialling *#06#. Keep a written note of it and report it to the police if the phone is stolen
11. Register your phone on www.immobilise.com and the police may be able to recover it

Remember, never confront a thief or risk your own safety for the sake of your mobile device/valuables.

If you click through to seat selection (where you'll see either best available or a seating plan), you will be seeing the most up-to-date prices. If this differs from what we've written on the calendar, please bear with us, as those prices will update soon.

We now sell our famous TKTS Booth discounts online here at Official London Theatre.

West End Theatres are cancelling all performances until 26 April 2020, whilst we wait for further clarity from the government. We have a list of all SOLT member venues and the current information we know here.

If your performance has been cancelled, you do not need to contact your ticket provider, you will be contacted about your tickets.

If you have booked directly with the theatre or show website, they will contact you directly to arrange an exchange for a later date, credit note or refund.

Due to the unprecedented number of orders to be processed, you may not hear from your ticket provider before your performance is due to go ahead. We are processing in strict date order of performance so please bear with us, everyone will be contacted. We ask for your patience and understanding as the current circumstances means that it is impossible to process all tickets within our usual 14 days.

If you have booked via a ticket agent, they will also be in contact with you directly.

Please do not contact your credit card company as that will slow the process down and put an additional burden on our box office and ticket agent teams.

If anything changes or if future performances are cancelled, you will be contacted directly contacted by your theatre or ticket provider.