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Be safe! Here’s what you need to know about mobile phone theft

London is a busy and dense city. With that in mind, it’s understandable you’ll have your mobile phone out. Whether it be to look up directions, text your friends to tell them where to meet you or even check what time your theatre show is on. But thousands of mobile phones are stolen in the city each year and you could be a victim of moped thieves.

These criminals use mopeds and bicycles to snatch phones, watches and other valuables, often mounting the pavement to ride up behind their victims. They target busy streets, tube and train stations, and they’re opportunistic. They look for people who are busy using their phones and oblivious to their presence.

The Met use a range of operational tactics to target and pursue thieves on mopeds. These include pursuing thieves on newer, faster bikes, using tyre deflation devices to stop offenders in their tracks and DNA tagging spray to trace thieves. This spray creates a forensic trail which helps secure convictions. The Met also has teams of officers who work to investigate and link these crimes and can identify suspects, even if they are wearing helmets and face coverings.

The police are doing all they can to arrest those responsible, but you can help to protect your phones and valuables by following a few simple steps:

1. Look up and look out – be aware of your surroundings
2. Don’t text while walking as you’ll be distracted
3. Go hands free or stand away from the roadside, near a wall, so no one can come up behind you
4. Be discreet
5. Don’t openly display high-value jewellery
6. Keep handbags fastened and close to you
7. Protect your phone
8. Make sure the security features on your phone are activated
9. If you can, install an anti-theft app
10. Find your IMEI number by dialling *#06#. Keep a written note of it and report it to the police if the phone is stolen
11. Register your phone on www.immobilise.com and the police may be able to recover it

Remember, never confront a thief or risk your own safety for the sake of your mobile device/valuables.

Due to the current pandemic various venues and productions are making announcements for their individual shows. Please bear with us as we try to keep this page as up to date as possible. If you find a mistake, please let us know by emailing enquiries@soltukt.co.uk. If you click through to seat selection (where you'll see either best available or a seating plan), you will be seeing the most up-to-date prices. If this differs from what we've written on the calendar, please bear with us, as those prices will update soon.

We now sell our famous TKTS Booth discounts online here at Official London Theatre.

We are now cancelling all performances up until and including 31 May 2020 to help us process existing bookings whilst we wait for further clarity from the government in terms of when we will be able to reopen.

We are so sorry that in these testing and difficult times you are not able to enjoy the show you have booked for and hope the following helps clarify next steps in respect of your tickets .

There is nothing that you need to do if your performance has been cancelled, but we do ask for your patience.

If you have booked directly with the theatre or show website for an affected performance, please be assured that they will contact you directly to arrange an exchange for a later date, a credit note/voucher or a refund. If you have booked via a ticket agent they will also be in contact with you directly.

We are processing in strict date order of performance, so you are likely to be contacted after the date you were due to go to the theatre. However, we want to reassure you that you will be contacted, and your order will be processed, but please do bear with us.

We’d like to thank everyone who has been patient and kind in dealing with their ticket providers so far and we are sorry that we cannot process your order as quickly as we would like.

Please do not contact your credit card company as that will slow the process down and put an additional burden on our box office and ticket agent teams.

In order for us to serve our audiences the best we can, please do not get in touch with your point of sale if you have booked for performances after 31 May. Please be reassured that if we have to cancel future performances you will be directly contacted by your theatre or ticket provider. Our producers continue to plan for all eventualities dependent on the individual needs of their shows and we will provide further updates on specific shows as and when they become available.

We look forward to welcoming you back into our theatres as soon as we are allowed to resume performances. In the meantime stay safe and healthy.

For more than 40 years, TKTS was our on-the-day theatre ticket box office in Leicester Square. Currently closed due to the current situation, we are now selling our great last minute seats and prices online. Click here to learn more.

While theatres are currently closed, various venues and productions are making announcements for their individual shows, including cancellations and rescheduled performances. Please check with the individual shows for details.