facebook play-alt chevron-thin-right chevron-thin-left cancel location info chevron-thin-down star-full help-with-circle calendar images mail whatsapp directions_car directions_bike train directions_walk directions_bus close spinner11
Are you missing theatre as much as we are? Support us now with Theatre Tokens and see your favourite shows when they reopen.

Time Out shames misleading ticket agents

First Published 17 April 2008, Last Updated 18 April 2008

Time Out magazine has “named and shamed” West End discount ticket booths around Leicester Square that incorrectly claim to be London’s official ticket booth. The article (Time Out, August 29), entitled Named And Shamed: You Know Who You Are…, includes the misleading ticket agencies in its survey of services in the capital that give London a bad name.

The article points out that the only official half-price ticket booth is tkts, run by the Society of London Theatre, located in the centre of Leicester Square. Time Out writes: “The proper ticket booth… brilliantly sells cut-price tickets on the day. But in order to reach the booth, you have to pass by a number of commercial agencies eager to persuade visitors they’ve already reached their destination. Potential theatregoers are presented with a barrage of posters and signs, one of them even boasting ‘Official Half Price and Discount Booth’. Few tickets are actually on sale for half price; some cost more than face value.”

The magazine adds: “Most of these agencies are carrying out their business legitimately, but the word ‘official’ has clearly been stretched to breaking point.” An accompanying photograph in the magazine shows one of the many offending outlets on Cranbourne Street, a main route to Leicester Square.

tkts (pictured above right) is the only official ticket booth selling half-price tickets to West End shows on the day, with profits made going towards support for the industry and the encouragement of theatregoing.


Sign up

Related articles

If you click through to seat selection (where you'll see either best available or a seating plan), you will be seeing the most up-to-date prices. If this differs from what we've written on the calendar, please bear with us, as those prices will update soon.

We now sell our famous TKTS Booth discounts online here at Official London Theatre.

We are now cancelling all performances up until and including 31 May 2020 to help us process existing bookings whilst we wait for further clarity from the government in terms of when we will be able to reopen.

We are so sorry that in these testing and difficult times you are not able to enjoy the show you have booked for and hope the following helps clarify next steps in respect of your tickets .

There is nothing that you need to do if your performance has been cancelled, but we do ask for your patience.

If you have booked directly with the theatre or show website for an affected performance, please be assured that they will contact you directly to arrange an exchange for a later date, a credit note/voucher or a refund. If you have booked via a ticket agent they will also be in contact with you directly.

We are processing in strict date order of performance, so you are likely to be contacted after the date you were due to go to the theatre. However, we want to reassure you that you will be contacted, and your order will be processed, but please do bear with us.

We’d like to thank everyone who has been patient and kind in dealing with their ticket providers so far and we are sorry that we cannot process your order as quickly as we would like.

Please do not contact your credit card company as that will slow the process down and put an additional burden on our box office and ticket agent teams.

In order for us to serve our audiences the best we can, please do not get in touch with your point of sale if you have booked for performances after 31 May. Please be reassured that if we have to cancel future performances you will be directly contacted by your theatre or ticket provider. Our producers continue to plan for all eventualities dependent on the individual needs of their shows and we will provide further updates on specific shows as and when they become available.

We look forward to welcoming you back into our theatres as soon as we are allowed to resume performances. In the meantime stay safe and healthy.

While theatres are currently closed, various venues and productions are making announcements for their individual shows, including cancellations and rescheduled performances. Please check with the individual shows for details.