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Theatres stay open and industry unites to tackle impact of Coronavirus

First Published 13 March 2020, Last Updated 19 March 2020

Following the latest government advice, theatres continue to stay open as part of the scientific rationale for managing the coronavirus outbreak.

Society Of London Theatre, the organisation that runs this website, and UK Theatre are in daily contact with the DCMS, members and theatre organisations across the world to share insight and experience, ensuring our theatre workforce and audiences are safe in accordance with the latest Public Health England and NHS advice.

Current measures being put in place by theatres include:

  • Putting up posters up in theatres front of house sharing government advice on hand washing to encourage good hygiene for performers, staff and audiences
  • Deep cleaning taking place regularly across venues
  • Advising no physical contact at Stage Door and no backstage guests, and asking audiences to respect these policies during this period
  • Limiting contact between audiences and front of house staff
  • Clear refund and exchange policies in the event of a show being cancelled or postponed

This is a rapidly changing situation, and travel restrictions and public uncertainty have had an impact, particularly on theatre’s tourist market – but audiences who have booked are resilient, continuing to support their local theatres and the West End.

In uncertain and anxious times, theatre can provide a much-needed boost and escape. We would like to thank our audiences who continue to support us night after night, for staying calm, taking personal responsibility for their health and heeding hygiene advice.

We want to share again this useful government advice:

  • If you develop a fever or a new persistent cough you should stay home and self-isolate for seven days and visit https://111.nhs.uk/service/covid-19 for further advice.
  • If your symptoms worsen during home isolation or are no better after 7 days contact NHS 111 online. If you have no internet access, you should call NHS 111. For a medical emergency dial 999.
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If you click through to seat selection (where you'll see either best available or a seating plan), you will be seeing the most up-to-date prices. If this differs from what we've written on the calendar, please bear with us, as those prices will update soon.

We now sell our famous TKTS Booth discounts online here at Official London Theatre.

West End Theatres are cancelling all performances until 26 April 2020, whilst we wait for further clarity from the government. We have a list of all SOLT member venues and the current information we know here.

If your performance has been cancelled, you do not need to contact your ticket provider, you will be contacted about your tickets.

If you have booked directly with the theatre or show website, they will contact you directly to arrange an exchange for a later date, credit note or refund.

Due to the unprecedented number of orders to be processed, you may not hear from your ticket provider before your performance is due to go ahead. We are processing in strict date order of performance so please bear with us, everyone will be contacted. We ask for your patience and understanding as the current circumstances means that it is impossible to process all tickets within our usual 14 days.

If you have booked via a ticket agent, they will also be in contact with you directly.

Please do not contact your credit card company as that will slow the process down and put an additional burden on our box office and ticket agent teams.

If anything changes or if future performances are cancelled, you will be contacted directly contacted by your theatre or ticket provider.