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Theatres stay open and industry unites to tackle impact of Coronavirus

First Published 13 March 2020, Last Updated 19 March 2020

Following the latest government advice, theatres continue to stay open as part of the scientific rationale for managing the coronavirus outbreak.

Society Of London Theatre, the organisation that runs this website, and UK Theatre are in daily contact with the DCMS, members and theatre organisations across the world to share insight and experience, ensuring our theatre workforce and audiences are safe in accordance with the latest Public Health England and NHS advice.

Current measures being put in place by theatres include:

  • Putting up posters up in theatres front of house sharing government advice on hand washing to encourage good hygiene for performers, staff and audiences
  • Deep cleaning taking place regularly across venues
  • Advising no physical contact at Stage Door and no backstage guests, and asking audiences to respect these policies during this period
  • Limiting contact between audiences and front of house staff
  • Clear refund and exchange policies in the event of a show being cancelled or postponed

This is a rapidly changing situation, and travel restrictions and public uncertainty have had an impact, particularly on theatre’s tourist market – but audiences who have booked are resilient, continuing to support their local theatres and the West End.

In uncertain and anxious times, theatre can provide a much-needed boost and escape. We would like to thank our audiences who continue to support us night after night, for staying calm, taking personal responsibility for their health and heeding hygiene advice.

We want to share again this useful government advice:

  • If you develop a fever or a new persistent cough you should stay home and self-isolate for seven days and visit https://111.nhs.uk/service/covid-19 for further advice.
  • If your symptoms worsen during home isolation or are no better after 7 days contact NHS 111 online. If you have no internet access, you should call NHS 111. For a medical emergency dial 999.
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If you click through to seat selection (where you'll see either best available or a seating plan), you will be seeing the most up-to-date prices. If this differs from what we've written on the calendar, please bear with us, as those prices will update soon.

We now sell our famous TKTS Booth discounts online here at Official London Theatre.

We are now cancelling all performances up until and including 31 May 2020 to help us process existing bookings whilst we wait for further clarity from the government in terms of when we will be able to reopen.

We are so sorry that in these testing and difficult times you are not able to enjoy the show you have booked for and hope the following helps clarify next steps in respect of your tickets .

There is nothing that you need to do if your performance has been cancelled, but we do ask for your patience.

If you have booked directly with the theatre or show website for an affected performance, please be assured that they will contact you directly to arrange an exchange for a later date, a credit note/voucher or a refund. If you have booked via a ticket agent they will also be in contact with you directly.

We are processing in strict date order of performance, so you are likely to be contacted after the date you were due to go to the theatre. However, we want to reassure you that you will be contacted, and your order will be processed, but please do bear with us.

We’d like to thank everyone who has been patient and kind in dealing with their ticket providers so far and we are sorry that we cannot process your order as quickly as we would like.

Please do not contact your credit card company as that will slow the process down and put an additional burden on our box office and ticket agent teams.

In order for us to serve our audiences the best we can, please do not get in touch with your point of sale if you have booked for performances after 31 May. Please be reassured that if we have to cancel future performances you will be directly contacted by your theatre or ticket provider. Our producers continue to plan for all eventualities dependent on the individual needs of their shows and we will provide further updates on specific shows as and when they become available.

We look forward to welcoming you back into our theatres as soon as we are allowed to resume performances. In the meantime stay safe and healthy.

While theatres are currently closed, various venues and productions are making announcements for their individual shows, including cancellations and rescheduled performances. Please check with the individual shows for details.