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Delfont Mackintosh Theatres delay return of four productions until 2021

Published 17 June 2020

It was announced today that Cameron Mackintosh, his producing partners and Delfont Mackintosh Theatres have had to take the difficult decision of delaying the return of their productions of Les Misérables, Mary Poppins, Hamilton and The Phantom of the Opera until as early as practical in 2021.

This is in response to the continued uncertainty over when the government is going to completely withdraw social distancing measures and allow the safe return of theatre productions. Consequently, they are starting a process of consultation over potential redundancies for all employees on these productions.

Cameron Mackintosh said: “This decision is heartbreaking for me, as I am sure it is for my employees, as everyone who has worked with me over the last 50 years, on or off the stage, knows how much I care about what I do and how I do it.

Despite the government engaging with the desperate pleas from everyone in the theatre industry, so far there has been no tangible practical support beyond offers to go into debt which I don’t want to do. Their inability to say when the impossible constraints of social distancing will be lifted makes it equally impossible for us to properly plan for whatever the new future is. This has forced me to take drastic steps to ensure that I have the resources for my business to survive and enable my shows and theatres to reopen next year when we are permitted to. I have no investors or venture capital backing, everything is funded by me personally and already my companies’ considerable reserves have been massively reduced by the complete closure of our industry everywhere.

Everything I have made has come from the theatre and everything I have has gone back into these magnificent historic buildings that I have lovingly restored and the spectacular productions I have painstakingly insisted remain in tip top shape wherever they play in the world – resulting in my being one of the biggest employers in the theatre.  The commercial theatre provides billions of pounds of revenue to the Economy.  It is time this is recognised and the government takes action to ensure this priceless resource at which the British people excel is helped to survive. Without our theatres being ablaze with life, London cannot properly reopen as one of the World’s greatest cities.”

All customers who have booked to date will be contacted directly by the box office, or their original point of purchase, and offered a credit voucher which can be used for priority booking when new booking dates are announced, or a refund.

Return dates for the productions will be planned for as early as practical next year taking into consideration further advice and guidance from the Government including, and subject to, any social distancing requirements being completely removed for theatres.  

Once social distancing requirements have been lifted it is anticipated it will take several months of preparation for each of our productions to be remounted as well as time for audience confidence and advance sales to build. 

In the interim CML and DMT have now commenced a consultation period with their employees following the closure of DMT theatres due to the pandemic and are looking at any necessary restructuring of their businesses.

 

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Due to the current pandemic various venues and productions are making announcements for their individual shows. Please bear with us as we try to keep this page as up to date as possible. If you find a mistake, please let us know by emailing enquiries@soltukt.co.uk. If you click through to seat selection (where you'll see either best available or a seating plan), you will be seeing the most up-to-date prices. If this differs from what we've written on the calendar, please bear with us, as those prices will update soon.

We now sell our famous TKTS Booth discounts online here at Official London Theatre.

We are now cancelling all performances up until and including 31 May 2020 to help us process existing bookings whilst we wait for further clarity from the government in terms of when we will be able to reopen.

We are so sorry that in these testing and difficult times you are not able to enjoy the show you have booked for and hope the following helps clarify next steps in respect of your tickets .

There is nothing that you need to do if your performance has been cancelled, but we do ask for your patience.

If you have booked directly with the theatre or show website for an affected performance, please be assured that they will contact you directly to arrange an exchange for a later date, a credit note/voucher or a refund. If you have booked via a ticket agent they will also be in contact with you directly.

We are processing in strict date order of performance, so you are likely to be contacted after the date you were due to go to the theatre. However, we want to reassure you that you will be contacted, and your order will be processed, but please do bear with us.

We’d like to thank everyone who has been patient and kind in dealing with their ticket providers so far and we are sorry that we cannot process your order as quickly as we would like.

Please do not contact your credit card company as that will slow the process down and put an additional burden on our box office and ticket agent teams.

In order for us to serve our audiences the best we can, please do not get in touch with your point of sale if you have booked for performances after 31 May. Please be reassured that if we have to cancel future performances you will be directly contacted by your theatre or ticket provider. Our producers continue to plan for all eventualities dependent on the individual needs of their shows and we will provide further updates on specific shows as and when they become available.

We look forward to welcoming you back into our theatres as soon as we are allowed to resume performances. In the meantime stay safe and healthy.

For more than 40 years, TKTS was our on-the-day theatre ticket box office in Leicester Square. Currently closed due to the current situation, we are now selling our great last minute seats and prices online. Click here to learn more.

While theatres are currently closed, various venues and productions are making announcements for their individual shows, including cancellations and rescheduled performances. Please check with the individual shows for details.