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London Palladium

London Palladium

How will the pilot performance at the Palladium work?

Kitty Underwood

By Kitty Underwood First Published 22 July 2020, Last Updated 22 July 2020

Tomorrow marks a milestone in the re-opening of theatres across the UK, as the first pilot performance goes ahead at the London Palladium. The first performance to take place in a London Theatre in months will be a concert from none other than the iconic Beverley Knight.

These trial performances will help test social distancing measures of indoor performances ahead of the 1 August, when will be allowed to resume.

Beverly Knight in the wings of the 2015 Olivier Awards. Photo by Matt Humphrey.Beverly Knight in the wings of the 2015 Olivier Awards. Photo by Matt Humphrey.

Measures put in place to keep audiences safe include mandatory masks and temperature checks, e-tickets and contactless security checks, extra hand sanitizing points and an anti-viral demisting machine, which Andrew Lloyd Webber described as ‘very theatrical’.

Andrew Lloyd Webber at the Olivier Awards 2017 with Mastercard ceremony (Photo: Getty/Jeff Spicer)Andrew Lloyd Webber at the Olivier Awards 2017 with Mastercard ceremony (Photo: Getty/Jeff Spicer)

These trials will be socially distanced, but Andrew Lloyd Webber is keen to continue testing into full capacity scenarios. He has joined many other industry leaders in welcoming the re-opening of theatres, but stating that most productions still won’t find it possible to open with distancing in place. He explained that most plays need to have an audience at at least 65 percent capacity – even higher for musicals – to begin to be economically viable.

We wish Andrew Lloyd Webber, the Palladium and Beverley Knight the best of luck tomorrow, and we can’t wait to let you know how this historic pilot performance goes!



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We now sell our famous TKTS Booth discounts online here at Official London Theatre.

We are now cancelling all performances up until and including 31 May 2020 to help us process existing bookings whilst we wait for further clarity from the government in terms of when we will be able to reopen.

We are so sorry that in these testing and difficult times you are not able to enjoy the show you have booked for and hope the following helps clarify next steps in respect of your tickets .

There is nothing that you need to do if your performance has been cancelled, but we do ask for your patience.

If you have booked directly with the theatre or show website for an affected performance, please be assured that they will contact you directly to arrange an exchange for a later date, a credit note/voucher or a refund. If you have booked via a ticket agent they will also be in contact with you directly.

We are processing in strict date order of performance, so you are likely to be contacted after the date you were due to go to the theatre. However, we want to reassure you that you will be contacted, and your order will be processed, but please do bear with us.

We’d like to thank everyone who has been patient and kind in dealing with their ticket providers so far and we are sorry that we cannot process your order as quickly as we would like.

Please do not contact your credit card company as that will slow the process down and put an additional burden on our box office and ticket agent teams.

In order for us to serve our audiences the best we can, please do not get in touch with your point of sale if you have booked for performances after 31 May. Please be reassured that if we have to cancel future performances you will be directly contacted by your theatre or ticket provider. Our producers continue to plan for all eventualities dependent on the individual needs of their shows and we will provide further updates on specific shows as and when they become available.

We look forward to welcoming you back into our theatres as soon as we are allowed to resume performances. In the meantime stay safe and healthy.

While theatres are currently closed, various venues and productions are making announcements for their individual shows, including cancellations and rescheduled performances. Please check with the individual shows for details.