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See it Safely

Updated 15 December 2021

We’ve developed the industry-wide See it Safely mark, so you can feel confident and safe knowing that the venue is COVID-secure and will be following the latest government and performing arts guidance whenever you see the mark. Find our latest list of approved venues here.

 

You can find out more in the FAQs below about the measures theatres have been putting in place ready for your visit, and what you will need to know before you go. If you have further questions, please take a look at the website of the venue you are visiting for more information.

 

We support the national mission to strengthen your protection to Covid-19 by getting your booster vaccine now
Everyone eligible aged 18 and over in England will have the chance to get their Covid-19 booster before the New Year. Get boosted now. More information is available at www.nhs.uk/covidvaccination 

 

How can I get to the theatre?

You are required to wear a face covering on public transport, including in stations and for the duration of your journey unless you are exempt.  

The TFL network is regularly cleaned using antiviral disinfectant, offers over 1,100 free hand sanitisation stations and is well ventilated. Regular independent testing by Imperial College London has found no trace of coronavirus on surfaces or in air samples.  

Please continue to wash or sanitise hands before and after travel. You can find out more about TFL's safety measures and where to locate hand sanitising stations here.

You may find you have more space if you travel during quieter times which can be found here. Or you can download the TFL GO app for information on how busy tube stations are throughout the day, walking and cycling routes, real-time bus arrivals and plan real-time step-free journeys.

Top tip: Leave yourself plenty of time to arrive. Sometimes entry into the theatre can take a little longer as the front of house staff check your Covid Certification and tickets. 

How will my ticket work?

The majority of tickets will be e-ticket or print-at-home ticket. This will allow you to enter our venues more easily, minimise the amount of time you may have to queue, and reduce contact with the front of house team.

Top tip: Download or screenshot your e-tickets so they are easy to find. 

How do I provide my Covid Status?

Many theatres are requesting audience members bring proof of their Covid Status with them. Your Covid Status can be shown via a negative test result, proof of double vaccination or proof of natural immunity. To share your status, you can do any of the following:

  • Download the NHS App (this is different from the NHS Covid App) and enter your details to get an NHS Covid pass.  If you have your NHS number to hand it will make the process quicker. For information around how long digital (which refresh upon each login) and paper passes are valid for click here
  • Request a letter by ringing NHS 119.
  • Show a text or email confirmation of your test results from either a PCR or rapid lateral flow test. You can get free lateral flow tests from the government website or from many local pharmacies. 

Top tip: Whether you're showing you vaccine status or a negative test result, print off or download your Covid Certification to save you from trying to download it in the queue. 

Will I need to wear a face covering?

We continue to ask theatregoers to wear face coverings throughout our buildings unless exempt, to protect our hardworking staff, performers and fellow audience members.

What should I bring?

Please keep your belongings to a minimum and with you at all times. This will assist with bag checks, and some venues may not be opening their cloakroom facilities. 

Will I be able to buy interval refreshments?

Please check if it is possible to pre-order your interval drinks and ice creams to minimise contact with others. Transactions will usually be cashless and paperless, and there may be one way systems in place.

Will I need to have my temperature checked?

Some venues may be taking temperature checks - please refer to the show/venue website for more details.

What are the social distancing rules?

Since 19 July, theatres have been able to operate at full capacity, so you will be sitting next to other people. 

Theatres will continue to ask you to maintain a safe social distance where possible when queuing to take your seats and moving around the theatre.

There are certain seating areas, such as sitting in a box, that will naturally continue to be a socially distanced option. To find out about such seats we recommend contacting the box office directly for the show you wish to attend. 

What else are theatres doing?

Theatres will be offering enhanced cleaning and regularly disinfecting. Some routes may have changed in order to minimise your contact with others, so the helpful staff at the theatre will guide you.  

Please use the hand sanitiser stations when you enter and exit the theatre.  

Following the performance, Stage Door activities such as photographs with the performers or autograph signing may be restricted.  

What happens if I have Covid and can’t use my ticket?

For maximized confidence, customers who can no longer attend their event because of Covid-19 can exchange their tickets prior to the event through their original ticket seller subject to availability. Please refer to your original ticket seller for their conditions for exchange. If the performance is cancelled, you will be contacted by your point of purchase and a full refund or exchange/voucher will be given. 

Thank you for playing your part and we look forward to seeing you at the theatre again soon.