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tkts Leicester Square

tkts Leicester Square

tkts wins outstanding service award

Published 9 March 2012

tkts, the iconic ticket booth run by the Society of London Theatre (SOLT), was this week recognised with an award for its high levels of customer service.

The ticket outlet, which prides itself on the knowledge and helpfulness of its staff, shared the Society of Box Office Managers (SOBOM) award for Outstanding Customer Service with the Regent’s Park Open Air Theatre as the SOBOM members, who vote to choose the winners, could not split the two ticket selling hubs apart.

Speaking about the award, Jane Drakesmith, SOLT’s Head of Sales and Ticketing, commented: “We are very pleased and extremely proud that tkts was recognised for its outstanding customer service at the annual Society of Box Office Managers’ award ceremony at Sadler’s Wells on 5 March.”

tkts, which opened in Leicester Square in 1980, when it was known as the Half Price Ticket Booth, is best known for its discounted on-the-day tickets, but also sells tickets up to a week in advance, many at reduced prices.

Its award-winning level of service sets it apart from the many other ticket agents selling on the streets around London, as does the fact that all profits made by tkts are pumped straight back into a range of important activities within the theatre industry.


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We now sell our famous TKTS Booth discounts online here at Official London Theatre.

We are now cancelling all performances up until and including 31 May 2020 to help us process existing bookings whilst we wait for further clarity from the government in terms of when we will be able to reopen.

We are so sorry that in these testing and difficult times you are not able to enjoy the show you have booked for and hope the following helps clarify next steps in respect of your tickets .

There is nothing that you need to do if your performance has been cancelled, but we do ask for your patience.

If you have booked directly with the theatre or show website for an affected performance, please be assured that they will contact you directly to arrange an exchange for a later date, a credit note/voucher or a refund. If you have booked via a ticket agent they will also be in contact with you directly.

We are processing in strict date order of performance, so you are likely to be contacted after the date you were due to go to the theatre. However, we want to reassure you that you will be contacted, and your order will be processed, but please do bear with us.

We’d like to thank everyone who has been patient and kind in dealing with their ticket providers so far and we are sorry that we cannot process your order as quickly as we would like.

Please do not contact your credit card company as that will slow the process down and put an additional burden on our box office and ticket agent teams.

In order for us to serve our audiences the best we can, please do not get in touch with your point of sale if you have booked for performances after 31 May. Please be reassured that if we have to cancel future performances you will be directly contacted by your theatre or ticket provider. Our producers continue to plan for all eventualities dependent on the individual needs of their shows and we will provide further updates on specific shows as and when they become available.

We look forward to welcoming you back into our theatres as soon as we are allowed to resume performances. In the meantime stay safe and healthy.

While theatres are currently closed, various venues and productions are making announcements for their individual shows, including cancellations and rescheduled performances. Please check with the individual shows for details.