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TKTS booth

TKTS booth

TKTS celebrates award success

First Published 19 February 2013, Last Updated 20 February 2013

TKTS, Leicester Square’s famous ticket booth run by the Society of London Theatre (SOLT), has won the Society of Box Office Managers Award for Outstanding Customer Service for a second year running.

The award was sponsored by STAR (Society of Ticket Agents and Retailers) and voted for by the public after a call to nominate organisations or individual members who have gone “above and beyond” to help and demonstrated high levels of customer service.

The ticket outlet, which offers a variety of full price and discounted tickets for performances on the day and up to a week in advance, has been running since it opened in the iconic square in 1980 and prides itself on the knowledge and helpfulness of its staff.

As well as offering award-winning service, TKTS sets itself apart from many other ticket agents as all profits made are put back into the theatre industry with the ticket booth supporting a whole range of initiatives.

The award was announced at a ceremony held last night at Floridita restaurant in Soho. Jane Drakesmith, SOLT’s Head of Sales and Ticketing, commented on the win, saying: “I am very proud that the staff at TKTS have been recognised for their outstanding customer service. They are a strong and very positive team, and customer service is very important to everyone.  And the fact that the award has been given following on from a public vote makes it that much more valued.”

Visit www.tkts.co.uk for more information about the ticket booth and to see what’s on sale today.


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We now sell our famous TKTS Booth discounts online here at Official London Theatre.

We are now cancelling all performances up until and including 31 May 2020 to help us process existing bookings whilst we wait for further clarity from the government in terms of when we will be able to reopen.

We are so sorry that in these testing and difficult times you are not able to enjoy the show you have booked for and hope the following helps clarify next steps in respect of your tickets .

There is nothing that you need to do if your performance has been cancelled, but we do ask for your patience.

If you have booked directly with the theatre or show website for an affected performance, please be assured that they will contact you directly to arrange an exchange for a later date, a credit note/voucher or a refund. If you have booked via a ticket agent they will also be in contact with you directly.

We are processing in strict date order of performance, so you are likely to be contacted after the date you were due to go to the theatre. However, we want to reassure you that you will be contacted, and your order will be processed, but please do bear with us.

We’d like to thank everyone who has been patient and kind in dealing with their ticket providers so far and we are sorry that we cannot process your order as quickly as we would like.

Please do not contact your credit card company as that will slow the process down and put an additional burden on our box office and ticket agent teams.

In order for us to serve our audiences the best we can, please do not get in touch with your point of sale if you have booked for performances after 31 May. Please be reassured that if we have to cancel future performances you will be directly contacted by your theatre or ticket provider. Our producers continue to plan for all eventualities dependent on the individual needs of their shows and we will provide further updates on specific shows as and when they become available.

We look forward to welcoming you back into our theatres as soon as we are allowed to resume performances. In the meantime stay safe and healthy.

While theatres are currently closed, various venues and productions are making announcements for their individual shows, including cancellations and rescheduled performances. Please check with the individual shows for details.